Antrian Helpdesk IT
Pusat Bantuan IT - Pro Energi
Software
#SI656
Share akses googledrive ke m365
Cabang: Head Office
Status: open
#SR683
Export Excel data DR approval
Cabang: Head Office
Status: open
Hardware
Belum ada ticket
Network & Multimedia
#NI686
Cctv offline
Cabang: Samarinda
Status: open
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📋 Daftar Ticket Antrian
| # | Nama | Judul Ticket | Deskripsi Masalah | Cabang | Kategori | Klasifikasi | Priority | Status | Dikerjakan Oleh | Waktu |
|---|---|---|---|---|---|---|---|---|---|---|
| NI686 | Enny | Cctv offline | Samarinda | network&multimedia | Incident | Low | Open | - | 24/04/2026 18:56 | |
| NI685 | Enny | CCTV Kos Office Kendari Mati | Sulawesi | network&multimedia | Incident | Low | Cancel | - | 24/04/2026 09:20 | |
| HI684 | Reni Indriyani | Fotocopy Finance tidak bisa mengirim hasil scan | Head Office | hardware | Incident | Critical | Resolved | Reno O | 23/04/2026 14:51 | |
| SR683 | Raniah Suhaimah | Export Excel data DR approval | Head Office | software | Request | Medium | Open | - | 23/04/2026 09:03 | |
| SR682 | IRHAM | PERMINTAAN INSTAL PRINTER DI LAPTOP | Sulawesi | software | Request | Critical | Resolved | Reno O | 23/04/2026 08:36 | |
| SR681 | IRHAM | Masalah pada settingan jam dan tanggal pada laptop. | Sulawesi | software | Request | Critical | Cancel | - | 23/04/2026 08:34 | |
| SR680 | IRHAM | Masalah pada settingan jam dan tanggal pada laptop. | Sulawesi | software | Request | Critical | Resolved | Reno O | 23/04/2026 08:34 | |
| NI679 | Muhammad Qinthara Ahsan | REVISI QTY SYOP | Banjarmasin | network&multimedia | Incident | Low | Cancel | - | 22/04/2026 14:27 | |
| NI678 | Muhammad Qinthara Ahsan | REVISI QTY SYOP | Banjarmasin | network&multimedia | Incident | Low | Resolved | iwan | 22/04/2026 14:26 | |
| SI677 | Delafassya C Ramadhana | Kendala Printer pengguna Macbook | Surabaya | software | Incident | Medium | Resolved | Reno O | 22/04/2026 08:47 | |
| NI676 | Rasyid Kanza | Perbaikan tampilan PO TDS | Head Office | network&multimedia | Incident | Critical | Hold - Teknisi | iwan | 22/04/2026 07:46 | |
| NI675 | Rasyid Kanza | Perbaikan tampilan PO TDS | Head Office | network&multimedia | Incident | Critical | Cancel | - | 22/04/2026 07:46 | |
| NI674 | Ruslianti Permata Sari | Status Wifi ‘No Internet’ | Samarinda | network&multimedia | Incident | Low | Resolved | Reno O | 21/04/2026 14:25 | |
| NI673 | Saprillah | Ubah driver di syop error | Samarinda | network&multimedia | Incident | Medium | Resolved | gary | 21/04/2026 14:01 | |
| HI672 | Ayudia Vita Salma | Tombol Telepon tidak berfungsi | Jakarta | hardware | Incident | Medium | Resolved | Reno O | 21/04/2026 13:33 | |
| SI671 | Ayudia Vita Salma | revisi Summary Finance Indah Kiat | Jakarta | software | Incident | Medium | Resolved | Fadli | 21/04/2026 11:53 | |
| SI670 | Ayudia Vita Salma | Revisi Verifikasi Data - Admin Finance Summary - Pindo Deli | Jakarta | software | Incident | Medium | Resolved | Fadli | 21/04/2026 11:52 | |
| NI669 | IRHAM | MASALAH AKSES SYOP dan TICKET | Sulawesi | network&multimedia | Incident | Medium | Cancel | - | 21/04/2026 10:52 | |
| SI668 | Ruslianti Permata Sari | Pengajuan BPUJ tidak masuk di list RPUJ akun SYOP ADH | Samarinda | software | Incident | Medium | Resolved | Fadli | 21/04/2026 10:37 | |
| SI667 | Rasyid Kanza | perbaikan SYOP TDS | Head Office | software | Incident | Critical | Hold - Teknisi | iwan | 20/04/2026 16:25 | |
| HR666 | Moh Waqyan Ghani Fahmi | Request Sambung Laptop ke Printer via wifi | Sulawesi | hardware | Request | Medium | Resolved | Reno O | 20/04/2026 11:17 | |
| SR665 | IT Pro Energi | Penambahan fitur pilihan "Dengan Payment" dan "Tanpa Payment" pada cetak invoice | Head Office | software | Request | Medium | Resolved | Fadli | 20/04/2026 10:35 | |
| NR664 | Raniah Suhaimah | update line tlpn | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 20/04/2026 09:13 | |
| HR663 | Enny | Permintaan top up roll label dkk | Samarinda | hardware | Request | Medium | Resolved | Reno O | 20/04/2026 09:08 | |
| SR662 | Raniah Suhaimah | Validasi pemotongan stock saat approve DR | Head Office | software | Request | Critical | Resolved | gary | 17/04/2026 11:17 | |
| SI661 | Raniah Suhaimah | terdapat pemotongan UJ SLW dengan posisi status sudah di cancel | Head Office | software | Incident | Critical | Resolved | gary | 17/04/2026 10:27 | |
| NI660 | Khairani Adilah | TIDAK BISA TARIK ABSEN POOL JKT | Head Office | network&multimedia | Incident | Critical | Resolved | Reno O | 17/04/2026 10:06 | |
| SR659 | Bilal Gustifar | Request Note PO | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 17/04/2026 09:01 | |
| NR658 | Chrisnaldi | Permintaan Akses & CCTV | Palembang | network&multimedia | Request | Critical | Cancel | - | 16/04/2026 14:15 | |
| NR657 | Chrisnaldi | Permintaan Akses & CCTV | Palembang | network&multimedia | Request | Critical | Resolved | Reno O | 16/04/2026 14:15 | |
| SI656 | Ricko Wahyu Christanto | Share akses googledrive ke m365 | Head Office | software | Incident | Medium | Open | - | 16/04/2026 11:06 | |
| SR655 | Raniah Suhaimah | Perubahan pemotongan stock JKT | Head Office | software | Request | Critical | Resolved | iwan | 16/04/2026 10:08 | |
| SR654 | Isnaeni Zusha | Permintaan edit realisasi SYOP | Jakarta | software | Request | Medium | Resolved | Fadli | 16/04/2026 09:54 | |
| SI653 | Ayudia Vita Salma | Revisi Penawaran 32667/PE-PN/JKT/220/IV/2026 - PT. Fajar Surya Wisesa, Tbk | Jakarta | software | Incident | Medium | Resolved | Fadli | 15/04/2026 16:56 | |
| HR652 | Nadia Rahayu | Permintaan Cleaning Printer L3250 HO JKT & Pengisian Tinta Printer L3150 ADM JKT | Jakarta | hardware | Request | Medium | Resolved | Reno O | 15/04/2026 16:03 | |
| HI651 | Chrisnaldi | CCTV Mati sejak pagi 15 April 2026 | Palembang | hardware | Incident | Critical | Resolved | Reno O | 15/04/2026 15:47 | |
| SR650 | IT Pro Energi | TEST AJA | Head Office | software | Request | Medium | Cancel | - | 15/04/2026 15:05 | |
| SI649 | Christin Kusumawardani | Pengajuan harga syop gagal | Surabaya | software | Incident | Critical | Resolved | iwan | 15/04/2026 13:31 | |
| NI648 | Enny | Finance SMD tidak bisa connect internet pada PC | Samarinda | network&multimedia | Incident | Medium | Cancel | - | 15/04/2026 10:09 | |
| NI647 | Khairani Adilah | Error pada Absen SMD & Tidak bisa tarik Absen | Head Office | network&multimedia | Incident | Critical | Resolved | Reno O | 15/04/2026 09:38 | |
| SR646 | Raih Naldi R. | Edit Depot yang Diguanakan Untuk Pengisian BBM | Sulawesi | software | Request | Medium | Resolved | Fadli | 14/04/2026 19:17 | |
| SI645 | bagus setiawan | Tanggal Delivered di syop mohon disamakan dengan tanggal yang tertera di Delivery note (DN) | Surabaya | software | Incident | Critical | Resolved | iwan | 14/04/2026 15:33 | |
| NI644 | Enny | Kendala berulang pada CCTV SMD | Samarinda | network&multimedia | Incident | Critical | Hold - Third Party | Reno O | 14/04/2026 12:50 | |
| SI643 | RIzky Alfian | Revisi Penawaran PPN | Jakarta | software | Incident | Medium | Resolved | Fadli | 14/04/2026 11:36 | |
| HI642 | Eka Riyanti | Tidak Bisa Print di Printer LQ | Head Office | hardware | Incident | Critical | Cancel | - | 14/04/2026 11:25 | |
| SR640 | Annisa | Revisi PPN Atas PO PT Keramika Indonesia Asosiasi | Jakarta | software | Request | Medium | Resolved | Fadli | 13/04/2026 14:42 | |
| SI639 | EKA RIYANTI | Tidak Bisa Log In Accurate Desktop TDS | Head Office | software | Incident | Critical | Resolved | Reno O | 13/04/2026 11:40 | |
| HR638 | irham | PENYESUAIAN SEGEL TERAKHIR | Sulawesi | hardware | Request | Critical | Cancel | - | 13/04/2026 10:47 | |
| HR637 | irham | PENYESUAIAN SEGEL TERAKHIR | Sulawesi | hardware | Request | Critical | Resolved | iwan | 13/04/2026 10:47 | |
| SI636 | Ricko | Accurate Desktop | Head Office | software | Incident | Medium | Resolved | Reno O | 13/04/2026 09:25 | |
| HI635 | Enny | UPS Finance terkendala sehingga mati mati terus | Samarinda | hardware | Incident | Critical | Hold - Teknisi | Reno O | 13/04/2026 09:19 | |
| NI634 | Enny | Kendala internet mengganggu operational kerja di langgikima (Urgent) | Sulawesi | network&multimedia | Incident | Critical | Resolved | Reno O | 13/04/2026 09:10 | |
| NI633 | Enny | Kendala berulang pada CCTV SMD (Urgent - Tlg disegerakan) | Samarinda | network&multimedia | Incident | Critical | Hold - Third Party | Reno O | 13/04/2026 08:06 | |
| HR632 | Enny | Request pemanggilan vendor pembersih indorack | Samarinda | hardware | Request | Medium | Cancel | - | 10/04/2026 10:42 | |
| HR631 | Enny | Request pemanggilan vendor pembersih indorack | Samarinda | hardware | Request | Medium | Resolved | Reno O | 10/04/2026 10:42 | |
| SR630 | Raniah | Perbedaan kode item dengan pemotongan PO Saat pencatatan ADJ Losses | Head Office | software | Request | Critical | Resolved | iwan | 10/04/2026 10:30 | |
| NI629 | Ruslianti Permata Sari | Status Wifi ‘No Internet’ | Samarinda | network&multimedia | Incident | Medium | Resolved | Reno O | 10/04/2026 10:04 | |
| NI628 | Enny | Tidak ada internet di langgikima | Sulawesi | network&multimedia | Incident | Critical | Resolved | Reno O | 10/04/2026 08:37 | |
| SI627 | irham | issue case double data surat jalan SYOP | Sulawesi | software | Incident | Medium | Resolved | iwan | 10/04/2026 08:21 | |
| SI626 | irham | issue case double data surat jalan SYOP | Sulawesi | software | Incident | Medium | Cancel | - | 10/04/2026 08:21 | |
| SR625 | Raniah | Kesalahan perhitungan nilai pada PO EMLI dari Jan-Maret 2026 | Head Office | software | Request | Medium | Resolved | gary | 09/04/2026 13:55 | |
| SI624 | Chris | Jaringan Error | Head Office | software | Incident | Critical | Resolved | Reno O | 09/04/2026 11:19 | |
| SR623 | Radieta | Instalasi BCA payroll | Head Office | software | Request | Medium | Resolved | Reno O | 09/04/2026 10:01 | |
| SR622 | Ria Dispicha | Instal Aplikasi Absensi di PC Admin | Samarinda | software | Request | Medium | Hold - Teknisi | Reno O | 09/04/2026 09:25 | |
| NI621 | Enny | Tidak bisa connect wifi pada leptop finance | Samarinda | network&multimedia | Incident | Critical | Resolved | Reno O | 09/04/2026 09:19 | |
| NR620 | Enny | CCTV SMD Offline | Samarinda | network&multimedia | Request | Medium | Resolved | Reno O | 09/04/2026 08:11 | |
| SI619 | Sapril | Wilayah OA tidak tampil | Samarinda | software | Incident | Critical | Cancel | - | 08/04/2026 13:50 | |
| SR618 | Naldi | Pengembalian BPUJ Yang Sebelumnya Telah Di Cancel | Sulawesi | software | Request | Medium | Resolved | Fadli | 08/04/2026 10:53 | |
| SI617 | Naldi | Cancel BPUJ Pada Menu Realisasi SYOP | Sulawesi | software | Incident | Medium | Resolved | Fadli | 08/04/2026 09:48 | |
| SR616 | Naldi | Edit Ulang Realisasi Surat Jalan | Sulawesi | software | Request | Medium | Cancel | - | 08/04/2026 09:24 | |
| SR615 | Naldi | Edit Ulang Realisasi Surat Jalan | Sulawesi | software | Request | Medium | Resolved | iwan | 08/04/2026 09:24 | |
| NI614 | Enny | Internet lambat - Terkendala kegiatan meeting finance | Samarinda | network&multimedia | Incident | Critical | Resolved | Reno O | 08/04/2026 08:45 | |
| HI613 | EKA RIYANTI | Tidak Bisa Print di Printer 3150 dan 3250 JKT | Head Office | hardware | Incident | Critical | Resolved | Reno O | 07/04/2026 16:38 | |
| SI612 | DANA ARIANA | Nitro Error | Samarinda | software | Incident | Low | Resolved | Reno O | 07/04/2026 14:49 | |
| NR611 | Enny | Logistik tidak bisa connect internet dan print | Samarinda | network&multimedia | Request | Medium | Resolved | Reno O | 07/04/2026 14:39 | |
| SR610 | EKA RIYANTI | Penambahan Aplikasi Nitro | Head Office | software | Request | Medium | Resolved | Reno O | 07/04/2026 11:14 | |
| SI609 | Raniah | rubah harga atas PO | Head Office | software | Incident | Critical | Resolved | iwan | 07/04/2026 10:15 | |
| SI608 | reny | Tampilan mail tersend eror | Head Office | software | Incident | Critical | Resolved | Reno O | 07/04/2026 09:28 | |
| NR607 | Yuna PTT | Akses Server PTT untuk HR dan Finance | Head Office | network&multimedia | Request | Medium | Hold - Teknisi | Reno O | 07/04/2026 08:40 | |
| NI606 | Enny | Internet backup Icon+ mati | Samarinda | network&multimedia | Incident | Critical | Resolved | Reno O | 07/04/2026 08:38 | |
| SR605 | Raniah | Rubah PO pemotongan DR | Head Office | software | Request | Critical | Resolved | Fadli | 07/04/2026 08:27 | |
| HI604 | Reni | Tinta Printer Finance HO habis | Head Office | hardware | Incident | Critical | Resolved | Reno O | 07/04/2026 07:54 | |
| SR603 | Raniah | Rubah status PO semula Closed jadi open | Head Office | software | Request | Critical | Resolved | gary | 06/04/2026 16:20 | |
| SR602 | Raniah | Tukar PO atas RI Pontinak bulan maret | Head Office | software | Request | Critical | Cancel | - | 06/04/2026 16:11 | |
| SR601 | Naldi | Permintaan Akses Edit Depot Pengambilan BBM Saat Realisasi BPUJ | Sulawesi | software | Request | Medium | Resolved | Fadli | 06/04/2026 15:01 | |
| SR600 | Naldi | Edit Ulang Realisasi BPUJ | Sulawesi | software | Request | Medium | Resolved | Fadli | 06/04/2026 14:20 | |
| SI599 | Rama | Eror pada penambahan tawaran di SYOP | Surabaya | software | Incident | Medium | Resolved | iwan | 06/04/2026 13:16 | |
| SI598 | Reni | Accurate Desktop TDS Error, Tidak Bisa Log in | Head Office | software | Incident | Critical | Resolved | Reno O | 06/04/2026 11:22 | |
| SR597 | DANA ARIANA | Akses Printer & Akses Attendance | Samarinda | software | Request | Medium | Cancel | - | 06/04/2026 08:33 | |
| SR596 | DANA ARIANA | Akses Printer & Akses Attendance | Samarinda | software | Request | Medium | Resolved | Reno O | 06/04/2026 08:33 | |
| NR595 | Enny | Permintaan kata sandi CCTV Timampu | Sulawesi | network&multimedia | Request | Low | Resolved | Reno O | 06/04/2026 08:12 | |
| NI594 | Enny | Perangkat CCTV SMD status offline pada saat weekend | Samarinda | network&multimedia | Incident | Medium | Hold - Teknisi | Reno O | 06/04/2026 08:09 | |
| NI593 | Enny | PC dispatcher tidak bisa connect wifi | Samarinda | network&multimedia | Incident | Critical | Resolved | Reno O | 06/04/2026 08:05 | |
| NI592 | Fachrian Noor | Kerusakan pada kamera CCTV | Samarinda | network&multimedia | Incident | Medium | Resolved | Reno O | 04/04/2026 08:32 | |
| HI591 | EKA RIYANTI | Tidak Bisa Print di 3150 JKT | Head Office | hardware | Incident | Critical | Resolved | Reno O | 02/04/2026 13:35 | |
| HI590 | Rani | Error pada Mesin Absen Office PLB | Head Office | hardware | Incident | Critical | Resolved | Reno O | 02/04/2026 09:39 | |
| SR589 | raniah | perubahan volume pada PO | Head Office | software | Request | Critical | Resolved | iwan | 01/04/2026 14:29 | |
| NR588 | Enny | Permintaan akses CCTV Sulawesi | Sulawesi | network&multimedia | Request | Medium | Resolved | Reno O | 01/04/2026 10:05 | |
| SR587 | DANA ARIANA | Request Nitro Pro | Samarinda | software | Request | Low | Resolved | Reno O | 31/03/2026 16:31 | |
| SI586 | Eni | Laptop ga bisa nyala | Surabaya | software | Incident | Critical | Resolved | Reno O | 31/03/2026 08:41 | |
| SI585 | Eni | BRV di syop double | Surabaya | software | Incident | Medium | Resolved | Fadli | 30/03/2026 15:04 | |
| SR584 | Ruslianti Permata Sari | Pengembalian Status BPUJ ke Menunggu Approval Admin | Samarinda | software | Request | Low | Resolved | Fadli | 30/03/2026 14:13 | |
| SI583 | Naldi | Pengajuan BPUJ di SYOP Tidak Masuk ke Menu RPUJ | Sulawesi | software | Incident | Medium | Resolved | Fadli | 30/03/2026 13:06 | |
| NI582 | Fransiska Febby Petriani | Outlook Error | Head Office | network&multimedia | Incident | Medium | Resolved | Reno O | 30/03/2026 08:39 | |
| HI581 | Arief Nugroho | Printer Canon G500 Error | Head Office | hardware | Incident | Critical | Hold - Third Party | Reno O | 30/03/2026 07:12 | |
| HI580 | Reni | Print L3150 Finance Offline | Head Office | hardware | Incident | Medium | Resolved | Reno O | 27/03/2026 13:59 | |
| SR579 | Dedy Herfanda | reset password email tds | Head Office | software | Request | Critical | Resolved | Reno O | 26/03/2026 08:39 | |
| SR578 | raniah | rubah terminal atas PO yang sudah di RI karna adanya kesalahan | Head Office | software | Request | Critical | Resolved | gary | 25/03/2026 17:13 | |
| SR577 | raniah | rubah terminal atas PO EMLI | Head Office | software | Request | Critical | Resolved | gary | 25/03/2026 17:08 | |
| SR576 | Raniah | perubahan harga atas PO Elnusa | Head Office | software | Request | Critical | Resolved | iwan | 25/03/2026 15:57 | |
| SI575 | Sapril | Salah Input QTY Received | Samarinda | software | Incident | Critical | Resolved | iwan | 25/03/2026 10:17 | |
| SR574 | Alfin | Perubahan Nomor PO | Jakarta | software | Request | Medium | Resolved | gary | 25/03/2026 08:15 | |
| SR573 | Raniah | Hapus PO 003/EPN/SLW/III/26 | Head Office | software | Request | Critical | Resolved | iwan | 18/03/2026 08:02 | |
| SR572 | Raniah | Tambahkan akses hapus PO selama belum ada RI | Head Office | software | Request | Critical | Hold - Teknisi | iwan | 17/03/2026 14:59 | |
| SR571 | Raniah | TDS Filter PO tanggal, terminal, vendor | Head Office | software | Request | Medium | Resolved | iwan | 17/03/2026 14:58 | |
| SR570 | Raniah | Nama dan email di helpdesk bisa suggest | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 17/03/2026 14:57 | |
| SR569 | Raniah | filter periode pada produksi harga | Head Office | software | Request | Medium | Resolved | iwan | 17/03/2026 14:56 | |
| SI568 | Raniah | HD tidak berubah pada PO EMLI SMD | Head Office | software | Incident | Critical | Hold - Teknisi | gary | 17/03/2026 14:06 | |
| SI567 | Raniah | HD tidak berubah pada PO EMLI SMD | Head Office | software | Incident | Critical | Cancel | - | 17/03/2026 14:06 | |
| SI566 | Raniah | HD tidak berubah pada PO EMLI SMD | Head Office | software | Incident | Critical | Cancel | - | 17/03/2026 14:03 | |
| SR565 | Raniah | Menu Tiket di helpdesk dibuat filter, dapat di liat isi dari tiket yg dibuat | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 17/03/2026 14:02 | |
| HI564 | Raniah | gak bisa ngeprint | Head Office | hardware | Incident | Critical | Resolved | Reno O | 17/03/2026 14:01 | |
| SI563 | Eni | Nominal refund tidak sesuai | Surabaya | software | Incident | Medium | Resolved | Fadli | 17/03/2026 13:42 | |
| SR562 | Isna | Revisi Realisasi BPUJ SYOP | Jakarta | software | Request | Medium | Resolved | Fadli | 17/03/2026 09:01 | |
| NI561 | Reza Girindra | Perbaikan Akun Outlook | Samarinda | network&multimedia | Incident | Low | Resolved | Reno O | 16/03/2026 15:22 | |
| SR560 | raniah | Hapus PO | Head Office | software | Request | Critical | Cancel | - | 16/03/2026 12:09 | |
| SR559 | Raniah | rubah kode item PO 1H Maret | Head Office | software | Request | Critical | Resolved | gary | 16/03/2026 09:44 | |
| SR558 | Raniah | Rubah kode item PO BJM 1H Maret | Head Office | software | Request | Critical | Resolved | gary | 16/03/2026 09:18 | |
| HI557 | Enny Puji Astuti | CCTV Samarinda mati | Samarinda | hardware | Incident | Critical | Resolved | Reno O | 16/03/2026 08:12 | |
| SI556 | Eni | BPUJ yg disubmit LOG, tidak muncul di syop admin | Surabaya | software | Incident | Critical | Resolved | Fadli | 13/03/2026 15:21 | |
| SI555 | Bagus Setuawan | BPUJ | Surabaya | software | Incident | Medium | Resolved | Fadli | 13/03/2026 14:54 | |
| SR554 | Aji Hartaji | Pergantian User SYOP | Samarinda | software | Request | Medium | Resolved | iwan | 13/03/2026 12:27 | |
| SI553 | Ruslianti Permata Sari | DS Tidak Muncul Pada Saat Klik Aksi | Samarinda | software | Incident | Medium | Resolved | Fadli | 13/03/2026 10:36 | |
| SI552 | Stefanus Wim Kristanto | Permohonan ubah Kab/Kota pada LCR PT Daya Maju Lestari dan PT Silva Rimba Lestari | Samarinda | software | Incident | Critical | Resolved | Fadli | 13/03/2026 10:10 | |
| SI551 | Eni | proses undo untuk BPUJ no. BPUJ/PE/SBY/26/III/0080 | Surabaya | software | Incident | Medium | Resolved | gary | 12/03/2026 15:57 | |
| SR550 | raniah | perubahan terminal | Head Office | software | Request | Critical | Resolved | gary | 12/03/2026 15:23 | |
| NI549 | Qinthara | Kembalikan DR ke Belum Loading | Banjarmasin | network&multimedia | Incident | Low | Resolved | gary | 12/03/2026 13:57 | |
| NI548 | Qinthara | Kembalikan DR ke Belum Loading | Banjarmasin | network&multimedia | Incident | Low | Cancel | - | 12/03/2026 13:57 | |
| SI547 | Eni | Akses tarik absen pada mesin finger | Surabaya | software | Incident | Critical | Resolved | Reno O | 10/03/2026 15:29 | |
| SR546 | Ilham | Revisi Driver di SYOP No SPJ SMD-044583 | Samarinda | software | Request | Medium | Cancel | - | 10/03/2026 11:58 | |
| SR545 | Ilham | Revisi Driver di SYOP | Samarinda | software | Request | Medium | Resolved | iwan | 10/03/2026 11:55 | |
| HI544 | Ayudia | PC bunyi dan bergetar terus | Jakarta | hardware | Incident | Critical | Resolved | Reno O | 10/03/2026 10:22 | |
| SR543 | Amalia Nurilmi | Revisi tanggal kirim invoice SYOP | Samarinda | software | Request | Medium | Resolved | Fadli | 10/03/2026 09:26 | |
| SR542 | Geryl | Revisi Tanggal Realisasi SJ dengan Nomor SLW-002593 | Sulawesi | software | Request | Medium | Resolved | iwan | 09/03/2026 15:51 | |
| NR541 | Eka Riyanti | BAST CCTV Timampu | Sulawesi | network&multimedia | Request | Medium | Resolved | Reno O | 09/03/2026 15:50 | |
| SR540 | Rian | Adjustment pada nomor po | Palembang | software | Request | Medium | Resolved | gary | 09/03/2026 13:51 | |
| SR539 | Raniah | Validasi pemotongan stock dispenser | Head Office | software | Request | Critical | Resolved | Fadli | 09/03/2026 09:45 | |
| NR538 | Reni | Notifikasi SYOP masih masuk ke email | Head Office | network&multimedia | Request | Medium | Resolved | gary | 05/03/2026 14:49 | |
| NR537 | Merry | Request video Pro Trans Group | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 05/03/2026 08:28 | |
| SI536 | raniah | Selisih stock Dispenser SLW (keseluruhan source) | Head Office | software | Incident | Critical | Cancel | - | 04/03/2026 13:07 | |
| SR535 | Samuel Andre | Request Revisi Akun SYOP ADH SLW | Sulawesi | software | Request | Medium | Resolved | iwan | 03/03/2026 11:42 | |
| SR534 | Raniah | Export per DR, atau DR yang sudah di approve dapat di print secara keseluruhan | Head Office | software | Request | Critical | Resolved | gary | 02/03/2026 16:53 | |
| NI533 | Ade Restiani | printer eror | Head Office | network&multimedia | Incident | Critical | Resolved | Reno O | 02/03/2026 16:14 | |
| NI532 | Raniah | Printer lama | Head Office | network&multimedia | Incident | Critical | Resolved | Reno O | 02/03/2026 15:05 | |
| SI531 | Geryl Aprian | permintaan pengajuan pembatalan loaded | Sulawesi | software | Incident | Critical | Resolved | Fadli | 02/03/2026 14:52 | |
| NR530 | Radiet | Akses email Nofi | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 02/03/2026 09:57 | |
| SR529 | Raniah | Tampilkan tgl PO pada list PO CRS TDS | Head Office | software | Request | Critical | Hold - Teknisi | iwan | 27/02/2026 16:51 | |
| HI528 | Sari | Urgent delivery lagi ramai - PC logistic admin SMD tidak bisa dinyalakan | Samarinda | hardware | Incident | Critical | Resolved | Reno O | 26/02/2026 13:11 | |
| SR527 | Ilham | Akun Syop Source 202 (PAN) | Samarinda | software | Request | Medium | Resolved | iwan | 26/02/2026 11:26 | |
| SR526 | Iwan Hermawan | Permitaan notifikasi Forecast | Head Office | software | Request | Medium | Resolved | gary | 25/02/2026 15:08 | |
| SI525 | Eni | ga bisa buka accurate TDS, siapapun team IT tolong segera dibantu ya.. URGENT | Surabaya | software | Incident | Critical | Resolved | Reno O | 25/02/2026 10:58 | |
| NI524 | Qinthara | REVISI QTY REALISASI | Banjarmasin | network&multimedia | Incident | Low | Resolved | Fadli | 25/02/2026 09:07 | |
| SR523 | raniah | perubahan no seri PO untuk EPN PLB | Head Office | software | Request | Critical | Resolved | gary | 23/02/2026 15:39 | |
| SR522 | Naldi | Pengembalian DR yang Cancel | Sulawesi | software | Request | Critical | Resolved | iwan | 23/02/2026 13:37 | |
| HI521 | Febby | Printer L3250 error | Head Office | hardware | Incident | Medium | Resolved | Reno O | 23/02/2026 11:01 | |
| HI520 | Reni | Tinta Printer L3150 habis | Head Office | hardware | Incident | Critical | Resolved | Reno O | 23/02/2026 10:56 | |
| NI519 | Reni | Tinta Printer L3150 habis | Head Office | network&multimedia | Incident | Critical | Cancel | - | 23/02/2026 10:17 | |
| SR518 | Raniah | salah pemilihan kategori produk dalam po | Head Office | software | Request | Critical | Resolved | iwan | 21/02/2026 13:22 | |
| SI517 | Donna Delaila | Problem Share Calendar | Head Office | software | Incident | Medium | Resolved | Reno O | 20/02/2026 13:17 | |
| NI516 | Yuna Indah | Tidak bisa buka WA & Accurate | Head Office | network&multimedia | Incident | Medium | Resolved | Reno O | 20/02/2026 13:15 | |
| SR515 | Geryl | Edit Realisasi Surat Jalan di SYOP | Sulawesi | software | Request | Medium | Resolved | iwan | 20/02/2026 12:51 | |
| SI514 | Ayudia | Req. Penghapusan Invoice not issued yet di SC Energi Hijau | Jakarta | software | Incident | Medium | Resolved | Fadli | 19/02/2026 13:55 | |
| HI513 | Eka Riyanti | Tidak Dapat Print di Printer Dot Matrix | Head Office | hardware | Incident | Critical | Resolved | Reno O | 19/02/2026 10:54 | |
| NI512 | Ade Restiani | Printer Eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 18/02/2026 13:45 | |
| SI511 | Raniah | HD Pengajuan losses RI berubah | Head Office | software | Incident | Critical | Resolved | gary | 18/02/2026 10:42 | |
| SI510 | Raniah | Tidak dapat download PO CRS TDS | Head Office | software | Incident | Critical | Cancel | - | 18/02/2026 10:41 | |
| SR509 | Geryl Aprian | Membuka po sementara yang sudah di cancel | Sulawesi | software | Request | Low | Resolved | iwan | 18/02/2026 09:10 | |
| SI508 | DANA ARIANA | Akses Printscreen | Samarinda | software | Incident | Low | Resolved | Reno O | 16/02/2026 15:28 | |
| SR507 | ilham | Akun source truck/gantungan | Samarinda | software | Request | Critical | Cancel | - | 16/02/2026 14:12 | |
| SR506 | ilham | Akun source truck/gantungan | Samarinda | software | Request | Critical | Cancel | - | 16/02/2026 14:12 | |
| SR505 | ilham | Akun source truck/gantungan | Samarinda | software | Request | Critical | Resolved | iwan | 16/02/2026 14:12 | |
| SR504 | Naldi | Menghapus DR yang Sudah di Cancel dari Menu RPUJ SYOP | Sulawesi | software | Request | Medium | Resolved | Fadli | 16/02/2026 14:01 | |
| SR503 | Ruslianti Permata Sari | Permohonan Pengembalian Status Realisasi BPUJ/PE/SMD/26/II/0384 | Samarinda | software | Request | Low | Resolved | Fadli | 16/02/2026 13:46 | |
| NI502 | Fitri Ayu | AKSES DOWNLOAD MESIN ABSEN | Palembang | network&multimedia | Incident | Medium | Resolved | Saddam | 14/02/2026 16:42 | |
| NI501 | Qinthara | REVISI QTY SYOP | Banjarmasin | network&multimedia | Incident | Low | Resolved | IT Plaza | 13/02/2026 16:55 | |
| SR500 | User Helpdesk IT Plaza | Pembuatan credential helpdesk it plaza | Head Office | software | Request | Low | Resolved | iwan | 13/02/2026 09:37 | |
| NR499 | Raniah | Tidak dapat preview doc | Head Office | network&multimedia | Request | Low | Resolved | Saddam | 11/02/2026 09:51 | |
| SI498 | Chris | Search Engine | Head Office | software | Incident | Low | Resolved | Saddam | 10/02/2026 11:39 | |
| NI497 | Raniah | Paparjam | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 10/02/2026 10:20 | |
| SR496 | Amalia Nurilmi | Revisi tanggal Invoice Syop | Samarinda | software | Request | Critical | Resolved | Fadli | 10/02/2026 09:28 | |
| SR495 | Raniah | Revisi harga PO | Head Office | software | Request | Critical | Resolved | iwan | 10/02/2026 08:23 | |
| SI494 | erika | penyesuaian 2 desimal di invoice syop, agar sesuai dengan nilai di coretax | Pontianak | software | Incident | Medium | Resolved | Fadli | 09/02/2026 16:31 | |
| SR493 | Raniah | Rubah Terminal pada PO | Head Office | software | Request | Critical | Cancel | - | 09/02/2026 15:54 | |
| SR492 | Raniah | No PO EPN PLB tidak berurut di SYOP | Head Office | software | Request | Critical | Resolved | gary | 09/02/2026 15:10 | |
| SR491 | Raniah | Perubahan harga PO 2H Jan EPN | Head Office | software | Request | Critical | Resolved | iwan | 09/02/2026 14:40 | |
| SR490 | Raniah | Perubahan harga PO 1H Jan EPN | Head Office | software | Request | Critical | Resolved | iwan | 09/02/2026 14:33 | |
| SR489 | Raniah | Filter atau kolom search di SYOP Adjustment tidak berfungsi | Head Office | software | Request | Critical | Resolved | gary | 09/02/2026 14:29 | |
| SI488 | Naldi | Pengajuan BPUJ di SYOP Tidak Muncul di Menu RPUJ | Sulawesi | software | Incident | Critical | Resolved | Fadli | 09/02/2026 08:54 | |
| SI487 | Eni | isi email ngeblock warna hitam | Surabaya | software | Incident | Low | Resolved | Saddam | 09/02/2026 08:51 | |
| SR486 | Eka Riyanti | Penambahan Field Alasan Catatan Cancel DR Pada Export Data SYOP | Sulawesi | software | Request | Critical | Resolved | iwan | 06/02/2026 18:32 | |
| SR485 | Ricko | Instal Accurate Desktop | Head Office | software | Request | Critical | Resolved | Saddam | 06/02/2026 14:40 | |
| SI484 | Eni | tidak bisa print disemua printer (spooling) | Surabaya | software | Incident | Medium | Resolved | Saddam | 06/02/2026 09:47 | |
| SR483 | Bagus | Login syop | Surabaya | software | Request | Medium | Resolved | Saddam | 05/02/2026 15:23 | |
| SR482 | Geogy Anggara | Akun Logistik di SYOP | Sulawesi | software | Request | Medium | Resolved | iwan | 05/02/2026 07:39 | |
| HR481 | Fitri Ayu | Register Finger Frint Wakar di Pool Polygon | Palembang | hardware | Request | Low | Resolved | Saddam | 04/02/2026 17:04 | |
| HR480 | Raniah | Print eror | Head Office | hardware | Request | Low | Resolved | Saddam | 04/02/2026 16:19 | |
| SR479 | Fachrian Noor | Pemasangan Aplikasi AutoCad | Samarinda | software | Request | Medium | Resolved | Reno O | 04/02/2026 13:50 | |
| SR478 | Geryl | Edit Realisasi SJ di SYOP | Sulawesi | software | Request | Medium | Resolved | iwan | 04/02/2026 12:59 | |
| SI477 | Eni | tidak bisa drop file di google drive | Surabaya | software | Incident | Medium | Resolved | Saddam | 04/02/2026 08:35 | |
| SI476 | WELLY | salah klik di sistem syop | Pontianak | software | Incident | Critical | Resolved | iwan | 04/02/2026 08:24 | |
| NI475 | Reni | Printer L3150 FINHO error | Head Office | network&multimedia | Incident | Medium | Resolved | Saddam | 03/02/2026 18:08 | |
| SR474 | Raniah | Perubahan Harga PO | Head Office | software | Request | Critical | Resolved | iwan | 03/02/2026 10:49 | |
| SR473 | Ayudia | Tarikan Insentif di AOL - Akun JKT | Jakarta | software | Request | Medium | Resolved | Fadli | 03/02/2026 08:43 | |
| SI472 | Ade Restiani | Printer eror | Head Office | software | Incident | Critical | Resolved | Saddam | 03/02/2026 08:36 | |
| SI470 | Ade Restiani | Printer eror | Head Office | software | Incident | Critical | Cancel | - | 03/02/2026 08:36 | |
| SI471 | Ade Restiani | Printer eror | Head Office | software | Incident | Critical | Cancel | - | 03/02/2026 08:36 | |
| HR469 | Ade Restiani | Tinta Printer Laserjet P1006 | Head Office | hardware | Request | Critical | Resolved | Saddam | 03/02/2026 08:28 | |
| NR468 | Reni | Tambahan opsi pilihan printer di komputer | Head Office | network&multimedia | Request | Medium | Resolved | Saddam | 03/02/2026 08:24 | |
| NI467 | Reni | status printer slooping | Head Office | network&multimedia | Incident | Medium | Resolved | Saddam | 02/02/2026 17:13 | |
| SR466 | Naldi | Revisi Realisasi SJ | Sulawesi | software | Request | Medium | Resolved | Fadli | 02/02/2026 15:56 | |
| SR465 | Geogy Anggara | Revisi Qty penerimaan (realisasi) | Samarinda | software | Request | Medium | Resolved | Fadli | 02/02/2026 15:44 | |
| SR464 | Raniah | Purchase Retur Add di Mutasi Stock SYOP | Head Office | software | Request | Critical | Hold - Teknisi | iwan | 02/02/2026 11:18 | |
| NR463 | Reni | Request ext telfon | Head Office | network&multimedia | Request | Medium | Resolved | Saddam | 02/02/2026 09:23 | |
| SR462 | Bilal | request semua variabel keluar ketika export DR. | Head Office | software | Request | Medium | Resolved | gary | 02/02/2026 09:13 | |
| SI461 | Naldi | Edit Realisasi SJ dan Reaisasi Voucher BBM | Sulawesi | software | Incident | Medium | Resolved | Fadli | 02/02/2026 09:05 | |
| SR460 | Aji Hartaji | Difungsikan kembali Fitur SYOP Harga Dasar Termasuk Ongkos Angkut ? (Beri Tanda check jika memang digabung) | Samarinda | software | Request | Medium | Resolved | gary | 02/02/2026 08:26 | |
| SI459 | Aji Hartaji | Tidak bisa input penawaran harga di syop | Samarinda | software | Incident | Medium | Resolved | iwan | 30/01/2026 16:44 | |
| SI458 | Ayudia | Perbaikan tanggal kirim invoice | Jakarta | software | Incident | Medium | Resolved | gary | 30/01/2026 11:57 | |
| SI457 | Ayudia | Tidak Bisa BRV di AOL | Jakarta | software | Incident | Medium | Resolved | gary | 30/01/2026 10:53 | |
| SI456 | Eni | tidak bisa print di semua printer | Surabaya | software | Incident | Critical | Cancel | - | 30/01/2026 09:02 | |
| SI455 | Eni | tidak bisa print di semua printer | Surabaya | software | Incident | Medium | Resolved | Saddam | 30/01/2026 09:02 | |
| SI454 | Reni | Perubahan no PO Elnusa PLB | Head Office | software | Incident | Medium | Resolved | iwan | 29/01/2026 11:34 | |
| SR453 | Geryl Aprian | printer connect dengan laptop | Sulawesi | software | Request | Low | Resolved | Saddam | 29/01/2026 10:54 | |
| SR452 | Geryl Aprian | printer connect dengan laptop | Sulawesi | software | Request | Low | Resolved | Saddam | 29/01/2026 10:54 | |
| HI450 | Enny | Problem pada printer epson area finance L 6490 | Samarinda | hardware | Incident | Low | Resolved | Saddam | 29/01/2026 09:29 | |
| SI451 | Reni | Checking printer | Head Office | software | Incident | Low | Resolved | Saddam | 29/01/2026 09:29 | |
| SI449 | Ruslianti Permata Sari | Tidak Bisa Tarik GL di Accurate Online | Samarinda | software | Incident | Low | Cancel | - | 28/01/2026 12:38 | |
| SI448 | Eni | tidak bisa buka googlesheet | Surabaya | software | Incident | Medium | Resolved | Saddam | 28/01/2026 09:35 | |
| SI445 | Ika | Tidak bisa input penawaran harga di syop | Jakarta | software | Incident | Medium | Resolved | iwan | 27/01/2026 16:38 | |
| SI444 | Raniah | AOL tidak bisa diakses | Head Office | software | Incident | Critical | Resolved | Fadli | 27/01/2026 13:54 | |
| HI443 | Farah Dzakiyyah | Tinta Printer Habis | Head Office | hardware | Incident | Critical | Resolved | Reno O | 27/01/2026 10:45 | |
| SR442 | Robby | TDS Pricing | Head Office | software | Request | Critical | Hold - Teknisi | iwan | 27/01/2026 10:40 | |
| SR441 | Bilal | Periodic Calculation & Allocation Discrepancy Alerts for Forecasting | Head Office | software | Request | Critical | Resolved | iwan | 27/01/2026 10:01 | |
| SI440 | Reni | Revisi Nomor PO Elnusa | Head Office | software | Incident | Medium | Resolved | iwan | 27/01/2026 09:21 | |
| SI439 | Eni | alamat customer setelah pemutahiran data di syop, tidak otomatis berubah di data accurate | Surabaya | software | Incident | Medium | Hold - Teknisi | iwan | 27/01/2026 08:24 | |
| HR438 | Chris | Toner Printer | Head Office | hardware | Request | Medium | Resolved | Reno O | 26/01/2026 14:21 | |
| SI437 | Chris | Error | Head Office | software | Incident | Low | Resolved | Saddam | 26/01/2026 13:29 | |
| SI436 | Sapril | Salah Input QTY | Samarinda | software | Incident | Critical | Resolved | iwan | 26/01/2026 10:37 | |
| SI435 | Eni | Crome trouble | Surabaya | software | Incident | Medium | Resolved | Saddam | 23/01/2026 10:30 | |
| SI434 | Sapril | Salah input QTY Penerimaan | Samarinda | software | Incident | Critical | Resolved | iwan | 23/01/2026 09:23 | |
| NI433 | Reni | Tinta Printer L14150 Low | Head Office | network&multimedia | Incident | Medium | Resolved | Saddam | 22/01/2026 16:41 | |
| SI432 | Eni | ada perbedaan TOP | Surabaya | software | Incident | Medium | Resolved | Fadli | 22/01/2026 13:28 | |
| SR431 | Rian | Pembukaan fitur 'edit catatan' pada PO | Jakarta | software | Request | Medium | Resolved | Fadli | 22/01/2026 11:12 | |
| SR430 | Naldi | Edit Inputan Realisasi Surat Jalan yang Belum di Buatkan Invoice | Sulawesi | software | Request | Medium | Resolved | Fadli | 22/01/2026 10:19 | |
| SI429 | Fransiska Febby Petriani | PDF Update | Jakarta | software | Incident | Medium | Resolved | Saddam | 22/01/2026 10:10 | |
| SR428 | Muhammad Tawfan Rifai | Aktivasi kembali Autocad | Sulawesi | software | Request | Medium | Resolved | Saddam | 22/01/2026 09:12 | |
| SR427 | Geryl Aprian | Pembukaan Po sementara dengan surat jalan no SLW-001486 | Sulawesi | software | Request | Critical | Resolved | iwan | 21/01/2026 16:48 | |
| SR426 | Samuel Andre | Request Pergantian Acuan Tanggal SO | Samarinda | software | Request | Medium | Resolved | Fadli | 21/01/2026 15:12 | |
| SI411 | Reni | Permohonan revisi nomor PO | Head Office | software | Incident | Medium | Resolved | iwan | 21/01/2026 09:57 | |
| SI425 | Reni | Tidak bisa input purchase return atas stok APE | Head Office | software | Incident | Medium | Cancel | - | 21/01/2026 09:55 | |
| HI424 | Rian | Mic Tidak Berfungsi | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 21/01/2026 09:04 | |
| SR423 | Krisna Mulia | Instalasi AutoCAD | Samarinda | software | Request | Medium | Resolved | Reno O | 20/01/2026 16:37 | |
| NI422 | Rani | Tidak bisa tarik absen SLW | Head Office | network&multimedia | Incident | Medium | Resolved | Saddam | 19/01/2026 15:40 | |
| NI421 | raniah | Login dekstop accurate tidak bisa di akses | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 19/01/2026 13:34 | |
| SR420 | Naldi | Edit Ulang Realisasi SYOP | Sulawesi | software | Request | Medium | Resolved | Fadli | 19/01/2026 11:30 | |
| HI419 | erika | problem keyboard | Pontianak | hardware | Incident | Low | Resolved | Saddam | 19/01/2026 10:31 | |
| SR418 | raniah | barcode po crs tds | Head Office | software | Request | Low | Resolved | iwan | 15/01/2026 21:26 | |
| SI417 | raniah | SYOP TDS CRS tidak dapat akses | Head Office | software | Incident | Critical | Resolved | Saddam | 15/01/2026 13:46 | |
| NR416 | Dwi Antono | Permintaan File Sharing Jaringan Samarinda dengan Jaringan Head Office PTT Jakarta | Samarinda | network&multimedia | Request | Low | Hold - Teknisi | Reno O | 15/01/2026 12:50 | |
| SR415 | raniah | Rekap DR seluruh data ketarik | Head Office | software | Request | Low | Resolved | iwan | 15/01/2026 10:23 | |
| SR414 | Ayudia | Req Installasi Printer di PC | Jakarta | software | Request | Low | Resolved | Saddam | 14/01/2026 15:34 | |
| NR413 | Yuna | Design Name Card | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 14/01/2026 10:50 | |
| NR412 | Rani | Pembuatan ID Card & Name Card Karyawan | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 14/01/2026 10:13 | |
| SR410 | Ruslianti Permata Sari | Permohonan Pengembalian Status Realisasi BPUJ di SYOP | Samarinda | software | Request | Low | Resolved | Fadli | 14/01/2026 07:44 | |
| NI409 | Fransiska Febby Petriani | Akses Outlook Email Lubricant | Jakarta | network&multimedia | Incident | Medium | Resolved | Saddam | 13/01/2026 14:38 | |
| SI408 | Reni | Penghapusan PO 002 EMLI SBY | Head Office | software | Incident | Critical | Resolved | gary | 13/01/2026 14:34 | |
| SR407 | Reni | Penambahan Fitur/Akses di Menu Adjustment Stock | Head Office | software | Request | Critical | Resolved | gary | 13/01/2026 14:03 | |
| SR406 | Geryl Aprian | Permintaan pembukaan PO sementara yang di gunakan untuk overtanki | Sulawesi | software | Request | Low | Cancel | - | 13/01/2026 12:03 | |
| NR405 | Ridho Husaini | Penyesuaian Jam Pada laptop tim Sulawesi | Sulawesi | network&multimedia | Request | Low | Resolved | Saddam | 13/01/2026 11:36 | |
| SR404 | raniah | penambahan informasi SR atas DO berapa di AOL | Head Office | software | Request | Critical | Resolved | Fadli | 13/01/2026 10:34 | |
| SI403 | Annisa | Tidak bisa verifikasi request cancel | Jakarta | software | Incident | Critical | Resolved | Fadli | 12/01/2026 18:31 | |
| SR402 | Geryl Aprian | Pembukaan PO transportir sementara. | Sulawesi | software | Request | Low | Resolved | iwan | 12/01/2026 16:22 | |
| SR401 | Ezar | Request Double Invoicing Petrosea | Head Office | software | Request | Critical | Cancel | - | 12/01/2026 15:10 | |
| HI400 | Rizaldi | Adapter laptop rusak tidak ngecas | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 12/01/2026 15:07 | |
| SR399 | Farah Dzakiyyah | Akses Outlook finance@proenergi.com | Head Office | software | Request | Low | Resolved | Saddam | 12/01/2026 14:09 | |
| SI398 | Eni | Tidak bisa tarik absen | Surabaya | software | Incident | Medium | Resolved | Saddam | 12/01/2026 13:31 | |
| NI397 | DANA ARIANA | Tidak Bisa Akses Website | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 12/01/2026 11:52 | |
| SI396 | Farah Dzakiyyah | Accurate Online Tidak Dapat Diakses | Head Office | software | Incident | Medium | Resolved | Saddam | 12/01/2026 08:54 | |
| SI395 | Reni | AOL tidak bisa log in | Head Office | software | Incident | Medium | Resolved | Saddam | 12/01/2026 08:50 | |
| NI394 | Rani | Absen SBY & SLW tidak ketarik di sistem | Head Office | network&multimedia | Incident | Medium | Resolved | Reno O | 12/01/2026 08:42 | |
| NR393 | Fransiska Febby Petriani | Migrasi Email Lubricant ke Outlook | Jakarta | network&multimedia | Request | Medium | Cancel | - | 12/01/2026 08:36 | |
| NR392 | Fransiska Febby Petriani | Migrasi Email Lubricant ke Outlook | Jakarta | network&multimedia | Request | Medium | Resolved | Saddam | 12/01/2026 08:36 | |
| SI391 | Ayudia | Tidak bisa buka email Lubricant | Jakarta | software | Incident | Medium | Resolved | Saddam | 12/01/2026 08:18 | |
| SI390 | Eka Riyanti | Perubahan OAT Transportir Sulawesi | Sulawesi | software | Incident | Medium | Resolved | iwan | 10/01/2026 13:25 | |
| SR389 | raniah | sales return yg diproses syop penerimaan AOL di tambahkan informasi atas do berapa | Head Office | software | Request | Medium | Cancel | - | 09/01/2026 16:59 | |
| SR388 | Naldi | Edit Realisasi RPUJ | Sulawesi | software | Request | Critical | Resolved | Fadli | 09/01/2026 12:32 | |
| SI387 | Ayudia | OM (Mas Sony) tidak bisa verif New Customer | Jakarta | software | Incident | Medium | Resolved | gary | 09/01/2026 09:14 | |
| NR386 | Ridho Husaini | Setting Outlook | Head Office | network&multimedia | Request | Medium | Resolved | Saddam | 08/01/2026 15:27 | |
| HI385 | Ayudia | Tidak bisa telepon keluar | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 08/01/2026 14:50 | |
| SR384 | Naldi | Edit Inputan Realisasi SJ | Sulawesi | software | Request | Medium | Resolved | Fadli | 08/01/2026 12:58 | |
| HI383 | erika | problem printer tidak connect ke wifi | Pontianak | hardware | Incident | Medium | Resolved | Saddam | 08/01/2026 11:01 | |
| NI382 | raniah | Accurate dekstop tidak bisa di buka | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 08/01/2026 08:43 | |
| SR381 | Diza | Penawaran SCG | Surabaya | software | Request | Critical | Resolved | Reno O | 08/01/2026 08:33 | |
| SR380 | Geryl Aprian | remote untuk connect printer epson L320 | Sulawesi | software | Request | Low | Resolved | Saddam | 08/01/2026 07:58 | |
| SI379 | Reni | Pengembalian PO EPN PLB | Head Office | software | Incident | Medium | Resolved | iwan | 07/01/2026 16:33 | |
| SI378 | Reni | Revisi PO Elnusa | Head Office | software | Incident | Medium | Resolved | iwan | 07/01/2026 15:26 | |
| HI377 | Chris | Printer | Head Office | hardware | Incident | Critical | Cancel | - | 07/01/2026 10:13 | |
| HI376 | Chris | Printer | Head Office | hardware | Incident | Low | Resolved | Saddam | 07/01/2026 10:13 | |
| HI375 | NADIA | Penambahan Storage pada PC Nadia | Jakarta | hardware | Incident | Low | Resolved | Saddam | 07/01/2026 09:47 | |
| HI374 | Radieta | Telepon Error | Head Office | hardware | Incident | Medium | Resolved | Saddam | 07/01/2026 09:30 | |
| SI373 | Geogy Anggara | Notifikasi DS Cancel Muncul | Sulawesi | software | Incident | Low | Resolved | iwan | 07/01/2026 09:08 | |
| NR372 | Geogy Anggara | Install Driver Printer | Sulawesi | network&multimedia | Request | Low | Resolved | Saddam | 07/01/2026 08:52 | |
| SR371 | Raniah | Cancel DR SLW untuk pengaliran SLW yang bermasalah (selisih stock) | Head Office | software | Request | Critical | Resolved | iwan | 06/01/2026 16:01 | |
| SI370 | Reni | Revisi harga PO 006 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:45 | |
| SI369 | Reni | Revisi harga PO 005 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:41 | |
| SI368 | Reni | Revisi harga PO 004 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:39 | |
| SI367 | Reni | Revisi harga PO 003 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:34 | |
| SI366 | Reni | Revisi harga PO 002 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:33 | |
| SI365 | Reni | Revisi harga PO 001 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 06/01/2026 15:31 | |
| NI364 | raniah | akses SYOP TDS tidak bisa di buka | Head Office | network&multimedia | Incident | Medium | Cancel | - | 06/01/2026 13:31 | |
| NI363 | raniah | akses SYOP TDS tidak bisa di buka | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 06/01/2026 13:31 | |
| SR362 | Satrio Adhi Nugroho | Penyesuaian Alamat Surat Jalan | Jakarta | software | Request | Critical | Resolved | iwan | 06/01/2026 13:17 | |
| NR361 | Raniah | Add Alamat Office Pool SLW di MAPS | Sulawesi | network&multimedia | Request | Medium | Resolved | Reno O | 06/01/2026 10:58 | |
| SR360 | Naldi | Pengecekan Stock BBM | Sulawesi | software | Request | Medium | Resolved | Fadli | 06/01/2026 09:38 | |
| SI359 | Reni | Revisi PO 002 ILE SLW | Head Office | software | Incident | Critical | Resolved | iwan | 05/01/2026 16:38 | |
| NR358 | Raniah | Email TDS | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 05/01/2026 15:13 | |
| HI357 | Ricko | Touchpad Laptop & Tinta Printer L3150 | Head Office | hardware | Incident | Low | Resolved | Saddam | 05/01/2026 14:02 | |
| SI356 | NADIA | List Pengiriman tahun 2025 tdk muncul di Syop | Sulawesi | software | Incident | Critical | Resolved | Fadli | 05/01/2026 11:06 | |
| SR355 | Reni | Pengembangan cetakan PO di Accurate Online | Head Office | software | Request | Medium | Resolved | gary | 05/01/2026 10:27 | |
| SI354 | reny | Tidak bisa Akses Accurate Desktop | Head Office | software | Incident | Medium | Resolved | Saddam | 05/01/2026 10:02 | |
| SR353 | reny | Permohonan Instal Adobe Photoshop or sejenisnya | Head Office | software | Request | Low | Resolved | Reno O | 05/01/2026 09:59 | |
| NR352 | Deo Vollente | Samsung X4300 Series | Samarinda | network&multimedia | Request | Critical | Resolved | Reno O | 05/01/2026 09:02 | |
| SI351 | Reni | Revisi PO 001 ILE SLW | Head Office | software | Incident | Critical | Resolved | iwan | 05/01/2026 08:30 | |
| SI350 | Reni | Penghapusan RI atas PO 001/ILE/SLW/I/26 | Head Office | software | Incident | Critical | Cancel | - | 02/01/2026 17:48 | |
| SI349 | Reni | Perubahan Terminal untuk PO BBM SADP SLW (PO 005) | Head Office | software | Incident | Critical | Resolved | gary | 02/01/2026 17:24 | |
| SI348 | Reni | Perubahan Terminal untuk PO BBM ILE SLW (PO 002) | Head Office | software | Incident | Critical | Resolved | iwan | 02/01/2026 17:23 | |
| SI347 | Reni | Perubahan harga pada PO 001 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 02/01/2026 15:22 | |
| SI346 | Reni | Perubahan harga pada PO 002 SADP SLW | Head Office | software | Incident | Critical | Resolved | iwan | 02/01/2026 15:18 | |
| SI345 | Reni | Perubahan harga pada PO 002 SADP SLW | Head Office | software | Incident | Critical | Cancel | - | 02/01/2026 15:05 | |
| SI344 | Reni | Perubahan harga pada PO 001 SADP SLW | Head Office | software | Incident | Critical | Cancel | - | 02/01/2026 15:04 | |
| SI343 | Reni | Tombol Aksi di PO EXXON SMD (Shipping) Kosong | Head Office | software | Incident | Critical | Resolved | gary | 02/01/2026 14:37 | |
| NI342 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 02/01/2026 13:10 | |
| NR341 | Moh Waqyan Ghani F | Akses CCTV Pool Sulawesi | Sulawesi | network&multimedia | Request | Low | Resolved | Saddam | 02/01/2026 09:07 | |
| SI340 | Ricko | Permintaan tarikan data syop penawaran (fuel, oat, ppn, dan pbbkb) desember 2025 | Head Office | software | Incident | Medium | Resolved | iwan | 02/01/2026 08:55 | |
| SR339 | reny | Permintaan Instal Printer di Area Jakarta | Head Office | software | Request | Medium | Resolved | Saddam | 02/01/2026 08:45 | |
| NI338 | Reni | Printer L 14150 offline | Head Office | network&multimedia | Incident | Medium | Resolved | Saddam | 31/12/2025 14:56 | |
| SR337 | Geryl Aprian | pembukaan po yang cancel, karena di butuhkan untuk laporan kepolisian (kecurian cargo) | Sulawesi | software | Request | Critical | Resolved | iwan | 31/12/2025 14:35 | |
| NR336 | Rani | Pembuatan Design Kartu Nama & ID Card Karyawan | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 31/12/2025 10:25 | |
| SR335 | Raniah | Kunci Tgl loading kapal saat pengajuan DR | Head Office | software | Request | Critical | Resolved | Fadli | 30/12/2025 18:26 | |
| NR334 | ridho | Data Logistic Cost ( AOL API to SYOP ) | Head Office | network&multimedia | Request | Critical | Resolved | Fadli | 30/12/2025 10:09 | |
| NR333 | Ridho | Permintaan data pengiriman | Head Office | network&multimedia | Request | Critical | Resolved | Fadli | 30/12/2025 10:07 | |
| HI332 | Rani | Karyawan Tidak Bisa Absen | Head Office | hardware | Incident | Critical | Resolved | Reno O | 30/12/2025 09:53 | |
| HI331 | NADIA | Printer CANON 35070 | Jakarta | hardware | Incident | Low | Resolved | Saddam | 30/12/2025 08:42 | |
| SR330 | Fajar | Instal Nitro dan pdf reader PC Resepsionis | Head Office | software | Request | Medium | Resolved | Saddam | 29/12/2025 13:33 | |
| NR329 | Radieta | Request Penambahan Absen Geogy Anggara di SLW | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 29/12/2025 10:32 | |
| HI328 | Yuna | Jam Error Mesin Absensi Head Office PTT | Head Office | hardware | Incident | Medium | Hold - Teknisi | Reno O | 29/12/2025 09:40 | |
| HI327 | Rizaldi | Monitor CCTV pos security tidak nyala | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 29/12/2025 08:53 | |
| SI326 | DANA ARIANA | Printer Epson LQ-310 | Samarinda | software | Incident | Medium | Resolved | Saddam | 29/12/2025 08:44 | |
| NR325 | Dita Khairunnisa | Install device printer | Head Office | network&multimedia | Request | Low | Resolved | Saddam | 29/12/2025 08:23 | |
| HI324 | Eka Riyanti | Printer 3250 HOJKT | Head Office | hardware | Incident | Low | Resolved | Saddam | 29/12/2025 08:12 | |
| NR323 | sukran | perubahan no sj dikarenakan ada perbedaan no po cust | Sulawesi | network&multimedia | Request | Critical | Resolved | iwan | 24/12/2025 16:28 | |
| HI322 | NADIA | Tinta Printer Habis | Jakarta | hardware | Incident | Medium | Resolved | Reno O | 24/12/2025 13:58 | |
| SR321 | Sari | Permohonan untuk pengembalian status realisasi BPUJ di SYOP | Samarinda | software | Request | Low | Resolved | Fadli | 24/12/2025 08:34 | |
| SI320 | Sapril | Salah input QTY Penerimaan | Samarinda | software | Incident | Low | Resolved | iwan | 23/12/2025 12:54 | |
| SI319 | Reni | Log in Web CSR TDS | Head Office | software | Incident | Medium | Resolved | iwan | 23/12/2025 09:57 | |
| SI318 | Ricko | Lupa Password | Head Office | software | Incident | Medium | Resolved | Reno O | 22/12/2025 17:49 | |
| SI317 | Satrio Adhi Nugroho | Dashboard AR Marketing dan Finance Berbeda | Jakarta | software | Incident | Critical | Resolved | Fadli | 22/12/2025 16:45 | |
| SR316 | Raniah | No PO Batu tidak berurutan | Head Office | software | Request | Critical | Resolved | iwan | 22/12/2025 11:14 | |
| SR315 | Laras | Perpindahan Data Laptop Bu Reny ke Laptop Laras | Head Office | software | Request | Medium | Resolved | Saddam | 22/12/2025 11:13 | |
| SR314 | Laras | Perpindahan Data Laptop Bu Reny ke Laptop Laras | Head Office | software | Request | Medium | Cancel | - | 22/12/2025 11:13 | |
| NI313 | DANA ARIANA | Akses website | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 22/12/2025 10:04 | |
| SR312 | Raniah | Tambahkan produk batu dalam forecast SYOP PE | Head Office | software | Request | Medium | Resolved | iwan | 22/12/2025 09:51 | |
| SR311 | Raniah | Forecast Baru TDS | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 22/12/2025 09:50 | |
| SI310 | Sapril | Preview kembali error | Samarinda | software | Incident | Medium | Resolved | Saddam | 22/12/2025 09:38 | |
| SI309 | Sapril | Preview kembali error | Samarinda | software | Incident | Medium | Resolved | Saddam | 22/12/2025 09:38 | |
| SR308 | Naldi | Hapus RPUJ yang Telah Di Cancel | Sulawesi | software | Request | Medium | Resolved | Fadli | 22/12/2025 09:13 | |
| NI307 | Fitri Ayu | Accurate Desktop Error | Palembang | network&multimedia | Incident | Medium | Resolved | Saddam | 22/12/2025 09:08 | |
| HI306 | Laras | Tidak Bisa Print Epson 3150 | Head Office | hardware | Incident | Low | Resolved | Saddam | 22/12/2025 09:05 | |
| SR305 | Sony Hartono | Digitalisasi Unblock | Head Office | software | Request | Critical | Hold - Teknisi | Fadli | 22/12/2025 08:41 | |
| SR304 | Farah Dzakiyyah | Instal Nitro | Head Office | software | Request | Medium | Resolved | Saddam | 19/12/2025 11:13 | |
| SI303 | Reni | Revisi Hasil Cetak PO CRS di web TDS | Head Office | software | Incident | Critical | Resolved | iwan | 19/12/2025 09:59 | |
| SR302 | Reno O | Request All User SYOP | Head Office | software | Request | Critical | Resolved | Fadli | 19/12/2025 09:59 | |
| SI301 | Laras | Accurate tidak bisa log in | Head Office | software | Incident | Critical | Resolved | Saddam | 19/12/2025 09:30 | |
| SI300 | Sapril | Preview Adobe Error | Samarinda | software | Incident | Low | Resolved | Saddam | 19/12/2025 09:20 | |
| SI299 | Ayudia | VAT Out WAPU yang seharusnya hanya masuk 1 transaksi | Jakarta | software | Incident | Medium | Resolved | gary | 18/12/2025 16:33 | |
| SR298 | Raniah | Tambahkan kategori terminal untuk stockpile Batu | Head Office | software | Request | Medium | Resolved | iwan | 18/12/2025 14:46 | |
| SR297 | Hamzah | Permintaan Koneksi Printer ke Printer Canon | Jakarta | software | Request | Low | Resolved | Saddam | 18/12/2025 09:43 | |
| SR296 | Hamzah | Permintaan Koneksi Printer ke Printer Canon | Jakarta | software | Request | Critical | Cancel | - | 18/12/2025 09:43 | |
| HI295 | erika | problem mesin fingerprint | Pontianak | hardware | Incident | Low | Resolved | Saddam | 18/12/2025 08:39 | |
| SR294 | Irhas | Request Database Accurate Desktop Warehouse Sulawesi untuk ADM. Warehouse Samarinda | Samarinda | software | Request | Medium | Resolved | Saddam | 17/12/2025 16:44 | |
| SR293 | Irhas | Request Akses Accurate Desktop Warehouse Untuk Admin Logistik | Samarinda | software | Request | Medium | Resolved | Saddam | 17/12/2025 16:41 | |
| SI292 | Fadli | Selisih koma pada penawaran dan dari PO customer | Jakarta | software | Incident | Medium | Hold - Teknisi | Fadli | 17/12/2025 15:38 | |
| SR291 | Fadli | Harga pembulatan pada penawaran | Jakarta | software | Request | Medium | Cancel | - | 17/12/2025 15:22 | |
| SR290 | Irhas | Request Akses Accurate Desktop Warehouse untuk Admin Logistik Intern | Samarinda | software | Request | Medium | Cancel | - | 17/12/2025 14:02 | |
| SR289 | Irhas | Request Akses Accurate Desktop Warehouse untuk Admin Logistik Intern | Samarinda | software | Request | Medium | Cancel | - | 17/12/2025 14:02 | |
| SI288 | Reni | Penambahan dan Revisi Hasil Export History Stock Operational | Head Office | software | Incident | Medium | Resolved | Fadli | 17/12/2025 13:38 | |
| SI287 | Ifan | Wa web unrespon | Samarinda | software | Incident | Medium | Resolved | Saddam | 17/12/2025 13:31 | |
| SR286 | Fadli | BPUJ | Jakarta | software | Request | Medium | Resolved | Fadli | 17/12/2025 13:28 | |
| NR285 | Chris | Ganti Alamat Kantor & Nomor Kantor di Kartu Nama SBY | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 17/12/2025 11:47 | |
| SR284 | Raniah | penambahan pilihan jenis transport pada po pembelian | Head Office | software | Request | Critical | Resolved | gary | 17/12/2025 11:16 | |
| SI283 | Reni | Tidak bisa input RI untuk PO PAN 031/PAN/PTK/XII/25 | Head Office | software | Incident | Critical | Resolved | gary | 17/12/2025 10:40 | |
| SI282 | Eni | attachment gambar pada email outlook tidak muncul | Surabaya | software | Incident | Medium | Resolved | Saddam | 17/12/2025 10:05 | |
| SI281 | Reno | Attendance tidak bisa download user | Head Office | software | Incident | Medium | Resolved | Saddam | 17/12/2025 09:58 | |
| SR280 | Larasati | Request Aplikasi Nitro | Head Office | software | Request | Low | Resolved | Saddam | 17/12/2025 09:53 | |
| HI279 | Saddam | Printer Epson L3250 Bocor | Head Office | hardware | Incident | Medium | Resolved | Saddam | 17/12/2025 09:35 | |
| SI278 | Eni | tidak bisa tarik absen POOL SBY | Surabaya | software | Incident | Medium | Resolved | Saddam | 17/12/2025 08:41 | |
| NI277 | Enny | Kendala printer epson L6490 area finance/ GA | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 17/12/2025 08:37 | |
| SI276 | Reno Oktavian | Upgrade Attendance | Head Office | software | Incident | Medium | Resolved | Reno O | 16/12/2025 15:30 | |
| SI275 | Naldi | Hapus RPUJ yang Telah Di Cancel | Sulawesi | software | Incident | Medium | Resolved | Fadli | 16/12/2025 14:42 | |
| SI274 | Eni | Tidak bisa proses SC, tanda "simpan" tidak bisa di klik | Surabaya | software | Incident | Critical | Resolved | Fadli | 16/12/2025 13:03 | |
| SI273 | Ayudia | Kesalahan input Tanggal Kirim Invoice | Jakarta | software | Incident | Medium | Resolved | Fadli | 16/12/2025 11:00 | |
| NR272 | Radieta | Request Penarikan Absen Pool SBY | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 16/12/2025 10:31 | |
| SI271 | Eni | Tambah akses ke mesin finger POOL SBY | Surabaya | software | Incident | Critical | Resolved | Reno O | 16/12/2025 09:41 | |
| SI270 | Geryl Aprian | Pembukaan Po kembali untuk di cetak dan kirim ke transportir | Sulawesi | software | Incident | Medium | Resolved | iwan | 16/12/2025 09:37 | |
| SI269 | Fadli | Bug script saat create invoice | Jakarta | software | Incident | Critical | Resolved | Fadli | 16/12/2025 09:24 | |
| NR268 | Robby Pratama | Foto CRS diupdate | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 16/12/2025 08:31 | |
| SI267 | Larasati | Accurate blocked | Head Office | software | Incident | Low | Resolved | Saddam | 16/12/2025 08:10 | |
| SR266 | Eka Riyanti | Buatkan Validasi Pengiriman Realisasi tidak boleh lebih qty nya dari qty kirim | Head Office | software | Request | Critical | Resolved | gary | 15/12/2025 16:54 | |
| SR265 | Raniah | Penambahan Informasi Catatan Logistik DI DR Procurement | Head Office | software | Request | Critical | Resolved | Fadli | 15/12/2025 16:52 | |
| SI264 | Sapril | Preview Doc Error | Samarinda | software | Incident | Medium | Resolved | Saddam | 15/12/2025 14:41 | |
| SR263 | Enny | Kendala Printer epson L6490 area finance/ GA | Samarinda | software | Request | Low | Resolved | Saddam | 15/12/2025 14:05 | |
| SR262 | Raniah | CRS- dokumen draft PO munculkan kolom TnC | Head Office | software | Request | Medium | Resolved | iwan | 15/12/2025 13:46 | |
| SR261 | Raniah | CRS- dokumen draft PO munculkan kolom TnC | Head Office | software | Request | Medium | Cancel | - | 15/12/2025 13:46 | |
| SI260 | erika | re-instal nitro | Pontianak | software | Incident | Medium | Resolved | Saddam | 15/12/2025 11:26 | |
| SI259 | Reni | Permohonan Revisi PO SADP BJM | Head Office | software | Incident | Critical | Resolved | iwan | 15/12/2025 08:43 | |
| SI258 | Reni | Permohonan Revisi PO BJM | Head Office | software | Incident | Critical | Cancel | - | 15/12/2025 08:25 | |
| NI257 | Ezar | Error Outlook | Sulawesi | network&multimedia | Incident | Low | Resolved | Saddam | 12/12/2025 16:37 | |
| NI256 | DANA ARIANA | Trouble Download File | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 12/12/2025 15:51 | |
| HR255 | widha | Minta Mouse | Head Office | hardware | Request | Low | Resolved | Saddam | 12/12/2025 15:42 | |
| SI254 | Eni | sudah input BRV di AOL, tapi di SYOP status belum lunas | Surabaya | software | Incident | Critical | Cancel | - | 12/12/2025 11:00 | |
| NR253 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 | |
| NR252 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 | |
| NR251 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 | |
| NR250 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Resolved | Saddam | 12/12/2025 09:09 | |
| SR249 | Muhammad Iqbal Hersa | Instal Driver Epson L3150 | Head Office | software | Request | Medium | Resolved | Saddam | 12/12/2025 09:08 | |
| NI248 | Enny | Terkendala Jaringan internet | Samarinda | network&multimedia | Incident | Medium | Resolved | Saddam | 12/12/2025 07:56 | |
| HI247 | Eka Riyanti | Printer 3150 JKT dan 3250 Tidak Bisa Print | Jakarta | hardware | Incident | Low | Resolved | Saddam | 11/12/2025 17:01 | |
| SR246 | Raniah | Add Akun CRS untuk Bilal dan Reni | Head Office | software | Request | Critical | Resolved | iwan | 11/12/2025 15:55 | |
| NI245 | widha | bluetooth error | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 11/12/2025 14:00 | |
| SI244 | Eni | attachement email tidak bisa di download | Surabaya | software | Incident | Medium | Resolved | Saddam | 11/12/2025 09:27 | |
| HI228 | Setiawan | Charger & Mouse bermasalah | Head Office | hardware | Incident | Medium | Resolved | Reno O | 11/12/2025 07:58 | |
| SI227 | NADIA | Gangguan Penulisan Nama Cab (BANK) di Invoice SLW | Sulawesi | software | Incident | Critical | Resolved | Fadli | 10/12/2025 15:40 | |
| SR226 | NADIA | Permintaan Perubahan Nama di Proforma Invoice | Jakarta | software | Request | Medium | Resolved | Fadli | 10/12/2025 14:33 | |
| SR225 | Samuel Andre | Request Kekurangan Data List Pengiriman SYOP | Sulawesi | software | Request | Critical | Resolved | Fadli | 10/12/2025 09:32 | |
| SI224 | Rizky Alfian | Edit No PO dan Lampiran PO | Jakarta | software | Incident | Medium | Resolved | Fadli | 10/12/2025 09:02 | |
| HR223 | Chris | Permintaan CCTV Timampu | Sulawesi | hardware | Request | Medium | Cancel | Reno O | 09/12/2025 16:26 | |
| NR222 | Enny | Tidak bisa melakukan print pada printer area finance/GA | Samarinda | network&multimedia | Request | Low | Resolved | Reno O | 09/12/2025 15:35 | |
| SR221 | Terry | Kode Customer tidak ditemukan di SYOP | Surabaya | software | Request | Critical | Resolved | iwan | 09/12/2025 14:30 | |
| SR220 | Muhammad Tawfan Rifai | Enable Epson Scan | Sulawesi | software | Request | Medium | Resolved | Saddam | 09/12/2025 13:19 | |
| SR219 | Ayudia | Req Nomor Proforma Invoice | Jakarta | software | Request | Medium | Resolved | gary | 09/12/2025 09:37 | |
| HI218 | Fadhila Eka Nurshita | Kabel Charge Laptop Tidak Berfungsi | Head Office | hardware | Incident | Medium | Resolved | Saddam | 09/12/2025 09:13 | |
| SI217 | Ricko | PERMINTAAN STORAGE | Head Office | software | Incident | Medium | Resolved | Saddam | 08/12/2025 18:26 | |
| SR216 | Raniah | Perubahan Harga ILE Matarape | Head Office | software | Request | Critical | Cancel | - | 08/12/2025 15:26 | |
| SI215 | erika | ms office auto update | Pontianak | software | Incident | Medium | Resolved | Reno O | 08/12/2025 15:10 | |
| SR214 | Raniah | tambahkan filter cabang , date dan detail informasi pada Verifikasi Request Pengiriman | Head Office | software | Request | Medium | Resolved | iwan | 08/12/2025 14:18 | |
| SI213 | Michael | Microsoft Excel Error | Samarinda | software | Incident | Medium | Resolved | Reno O | 08/12/2025 13:44 | |
| SI212 | Eni | AR yang tertera di SC SYOP tidak sesuai | Surabaya | software | Incident | Medium | Resolved | Fadli | 08/12/2025 13:33 | |
| SR211 | Enny | Akses print pada epson L6490 (printer area finance) | Samarinda | software | Request | Low | Resolved | Reno O | 08/12/2025 13:22 | |
| SR210 | Amalia Nurilmi | Penambahan nama departement pada sales invoice di accurate online | Samarinda | software | Request | Critical | Resolved | Fadli | 08/12/2025 10:57 | |
| SI209 | NADIA | Tidak ada nama Dept di beberapa Invoice Cab JKT | Jakarta | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:26 | |
| SI208 | NADIA | Tidak ada nama Dept di beberapa Invoice Cab JKT | Jakarta | software | Incident | Critical | Cancel | - | 08/12/2025 10:26 | |
| SI207 | Ricko | Integrasi SYOP dan Accurate Online | Head Office | software | Incident | Medium | Cancel | - | 08/12/2025 10:24 | |
| SI206 | Eni | tolong dimunculkan nama Dept di SI acc OL | Surabaya | software | Incident | Low | Resolved | Fadli | 08/12/2025 10:16 | |
| SI205 | Sapril | Preview tidak tampil / error | Samarinda | software | Incident | Low | Resolved | Reno O | 08/12/2025 10:10 | |
| SI204 | Samuel Andre | Koreksi Invoice AOL | Sulawesi | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:05 | |
| SI203 | NADIA | Nilai Inv Syop dan AOL berbeda | Jakarta | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:03 | |
| SR202 | Sony Hartono | Booking akun OM | Head Office | software | Request | Medium | Resolved | iwan | 08/12/2025 09:55 | |
| HI201 | Sari | Jaringan Printer EPSON L6490 Tidak Dapat Terhubung | Samarinda | hardware | Incident | Medium | Resolved | Reno O | 08/12/2025 09:44 | |
| SI200 | Ayudia | Saat BRV di AOL tidak langsung teintegrasi ke SYOP | Jakarta | software | Incident | Medium | Cancel | - | 08/12/2025 09:34 | |
| SI199 | Ayudia | Salah Input Tanggal Kirim Invoice | Jakarta | software | Incident | Medium | Resolved | gary | 08/12/2025 08:55 | |
| SI198 | Eni | Download attachment email tapi tidak tersimpan di file download | Surabaya | software | Incident | Low | Resolved | Saddam | 07/12/2025 17:47 | |
| SR197 | Irman | Salah inputan harga dasar di syop | Pontianak | software | Request | Critical | Resolved | gary | 06/12/2025 02:43 | |
| NR196 | Sukran | pergantian no SJ/Deliver | Sulawesi | network&multimedia | Request | Critical | Resolved | iwan | 05/12/2025 18:09 | |
| SI195 | Ricko | Tarik data syop | Head Office | software | Incident | Medium | Resolved | iwan | 05/12/2025 16:25 | |
| SI194 | Eni | akses google drive | Surabaya | software | Incident | Medium | Resolved | Saddam | 05/12/2025 16:01 | |
| HI193 | reny | Tinda Hitam printer HO tinggal 1 garis | Head Office | hardware | Incident | Medium | Resolved | Reno O | 05/12/2025 13:42 | |
| SI192 | Ricko | Akses google drive | Head Office | software | Incident | Medium | Resolved | Saddam | 05/12/2025 13:22 | |
| SI191 | Ricko | Akses google drive | Head Office | software | Incident | Medium | Cancel | - | 05/12/2025 13:22 | |
| SR190 | Samuel Andre | Request Pelengkap Fitur List Pengiriman | Sulawesi | software | Request | Critical | Resolved | Fadli | 05/12/2025 11:15 | |
| SI189 | Enny | Tampilan CCTV pada monitor | Samarinda | software | Incident | Low | Resolved | Reno O | 05/12/2025 10:18 | |
| SI188 | Reni | Perubahan terminal pada PO Dispenser SLW | Head Office | software | Incident | Critical | Resolved | gary | 05/12/2025 10:02 | |
| NR187 | Fitrah | Perpanjangan Perjanjian sewa mesin fotocopy Pro Tank Terminal HO Jakarta | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 05/12/2025 09:17 | |
| HI186 | rashad | Head Office | hardware | Incident | Low | Resolved | iwan | 05/12/2025 08:51 | ||
| SR185 | Naldi | Database Accurate Dekstop Untuk Akun Admin PTDS | Sulawesi | software | Request | Medium | Resolved | Saddam | 05/12/2025 08:13 | |
| NR184 | Eka Riyanti | Request Email TDS | Head Office | network&multimedia | Request | Critical | Cancel | - | 04/12/2025 16:57 | |
| NR183 | Eka Riyanti | Request Email TDS | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 04/12/2025 16:56 | |
| SI182 | Amalia Nurilmi | Accurate Dekstop Error | Samarinda | software | Incident | Medium | Resolved | Saddam | 04/12/2025 15:12 | |
| SI181 | Amalia Nurilmi | Accurate Dekstop Error | Samarinda | software | Incident | Critical | Cancel | - | 04/12/2025 15:10 | |
| SI180 | Ricko | Dokumen penawaran syop | Head Office | software | Incident | Medium | Resolved | gary | 04/12/2025 10:34 | |
| SR179 | Raniah | menu PO untuk tombol aksi close ditutup | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:46 | |
| SR178 | Raniah | Penambahan Data Informasi Seluruh transaksi pembelian dan penjualan untuk kontrol stock | Head Office | software | Request | Low | Cancel | - | 04/12/2025 09:40 | |
| SR177 | Raniah | Harga tebus pembelian tidak terupdate | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:38 | |
| SR176 | Raniah | Kolom Search di menu Adjustment tidak aktif | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:36 | |
| SR175 | Raniah | Hapus menu INVENTORY BY DEPOT di SYOP | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:33 | |
| SR174 | Raniah | penambahan data export rekap DR | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:31 | |
| SR173 | erika | request revisi tanggal pembayaran di syop | Pontianak | software | Request | Medium | Resolved | Fadli | 04/12/2025 08:43 | |
| SI172 | Sapril | Salah input tanggal onsite | Samarinda | software | Incident | Medium | Resolved | iwan | 04/12/2025 08:16 | |
| SR171 | Yosafat Oldi Putra | Pergantian E-mail | Head Office | software | Request | Medium | Resolved | Reno O | 03/12/2025 12:51 | |
| HI170 | Sapril | Printer EPSON-L6490 lambat | Samarinda | hardware | Incident | Medium | Resolved | Saddam | 03/12/2025 09:48 | |
| SI169 | Eni | Terjadi error saat login app MCM | Surabaya | software | Incident | Medium | Resolved | Saddam | 03/12/2025 09:09 | |
| SR168 | Raniah | Request Akun Accurate Online | Head Office | software | Request | Low | Resolved | Reno O | 03/12/2025 08:21 | |
| SR167 | Reni | Penambahan Fitur pada menu Adjustment Stock | Head Office | software | Request | Low | Resolved | iwan | 02/12/2025 16:52 | |
| SR166 | Reni | Penambahan Fitur di History Stock Operasional (Voucher) | Head Office | software | Request | Medium | Resolved | Fadli | 02/12/2025 16:50 | |
| HI165 | Meldi Nanda Saputra | Printer dot metrik eror | Palembang | hardware | Incident | Medium | Resolved | Saddam | 02/12/2025 14:43 | |
| SR164 | Sapril | Perubahan QTY Received | Samarinda | software | Request | Medium | Resolved | iwan | 02/12/2025 14:33 | |
| SR163 | Sapril | Perubahan QTY Received | Samarinda | software | Request | Medium | Cancel | - | 02/12/2025 14:26 | |
| SR162 | Naldi | Akses Realisasi Voucher BBM Melalui Menu Request di Sistem SYOP | Sulawesi | software | Request | Critical | Resolved | Fadli | 02/12/2025 11:02 | |
| SR161 | Naldi | Akses Realisasi Voucher BBM Melalui Menu Request di Sistem SYOP | Sulawesi | software | Request | Critical | Cancel | - | 02/12/2025 11:02 | |
| SI160 | Reni | Perbaikan RI/PE/PLB/XI/25/039 | Head Office | software | Incident | Medium | Resolved | gary | 01/12/2025 15:21 | |
| SR159 | Fera | PERMINTAAN PELUNASAN INVOICE PERIHAL PPH 23 | Banjarmasin | software | Request | Medium | Resolved | Fadli | 01/12/2025 14:19 | |
| SI158 | reny | spreadsheet KYC tidak bisa diakses | Head Office | software | Incident | Low | Resolved | Saddam | 01/12/2025 13:34 | |
| HI157 | Eka Riyanti | Mesin Fotocopy Kertas Macet | Head Office | hardware | Incident | Low | Resolved | Saddam | 01/12/2025 12:48 | |
| HR156 | Samuel Andre | Request Installasi Printer Via Wireless | Sulawesi | hardware | Request | Medium | Resolved | Saddam | 01/12/2025 12:04 | |
| NR155 | Radieta | Request Akses CCTV Sulawesi | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 01/12/2025 11:12 | |
| SR154 | Gary | Dashboard & History stock PO | Head Office | software | Request | Low | Hold - Teknisi | gary | 01/12/2025 09:28 | |
| SR153 | Gary | Fitur validasi payment PO Supplier | Head Office | software | Request | Low | Hold - Teknisi | gary | 01/12/2025 09:21 | |
| SR152 | Amalia Nurilmi | Edit tanggal invoice dikirim di Syop | Samarinda | software | Request | Medium | Resolved | Fadli | 01/12/2025 08:25 | |
| SI151 | Eni | setelah pindah outlook, google sheets ga bisa diakses | Surabaya | software | Incident | Low | Resolved | Saddam | 28/11/2025 15:21 | |
| SR150 | Raniah | Pencarian di Adjutsment fungsi nya menjadi terminal | Head Office | software | Request | Critical | Resolved | iwan | 28/11/2025 10:38 | |
| SR149 | Raniah | tambahkan alamat pada export DR | Head Office | software | Request | Low | Resolved | iwan | 28/11/2025 09:54 | |
| SR148 | Naldi | Edit RPUJ Di SYOP | Sulawesi | software | Request | Medium | Resolved | Fadli | 28/11/2025 08:12 | |
| SR147 | Naldi | Edit RPUJ SYOP | Sulawesi | software | Request | Medium | Cancel | - | 28/11/2025 08:09 | |
| SR146 | Naldi | Edit RPUJ SYOP | Sulawesi | software | Request | Medium | Cancel | - | 28/11/2025 08:08 | |
| NI145 | Rizaldi Firdaus | Koneksi local printer L3110 | Jakarta | network&multimedia | Incident | Medium | Resolved | Saddam | 27/11/2025 14:56 | |
| SI143 | Eni | pada invoice, nilai subtotal salah | Surabaya | software | Incident | Critical | Resolved | Fadli | 27/11/2025 13:45 | |
| SI142 | Reni | Perbaikan pada Menu Pengajuan PO dengan Losses | Head Office | software | Incident | Medium | Resolved | gary | 27/11/2025 11:21 | |
| NR141 | Rani | Upload Fingerprint Karyawan Mutasi | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 27/11/2025 10:41 | |
| NI140 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Critical | Cancel | - | 27/11/2025 09:27 | |
| SR139 | Sari | Akses SYOP request ruang meeting | Samarinda | software | Request | Low | Resolved | Fadli | 27/11/2025 08:14 | |
| SI138 | Eka Riyanti | Revisi Nilai OAT Sulawesi PO Vendor 885 & 887 | Sulawesi | software | Incident | Critical | Resolved | iwan | 27/11/2025 07:54 | |
| NR137 | Bambang Cahyadi | Instal Printer LQ 310 Pool Jkt | Jakarta | network&multimedia | Request | Medium | Resolved | Saddam | 27/11/2025 07:52 | |
| NR136 | Yosafat Oldi Putra | Permintaan Instalasi VPN | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 26/11/2025 16:18 | |
| NR135 | Yosafat Oldi Putra | Permintaan Instalasi VPN | Head Office | network&multimedia | Request | Medium | Cancel | - | 26/11/2025 16:18 | |
| SI134 | Muhammad Irfan Insani | Kendala Input PO ke PT Trakindo Utama (P-094) | Palembang | software | Incident | Medium | Resolved | Fadli | 26/11/2025 15:18 | |
| SR133 | Enny | Penyampaian Form Manual & Kebutuhan Penyesuaian SYOP Kendaraan Operasional | Samarinda | software | Request | Low | Hold - Teknisi | Fadli | 26/11/2025 14:10 | |
| SR132 | Naldi | Akses Scan Printer | Sulawesi | software | Request | Medium | Resolved | Saddam | 26/11/2025 09:21 | |
| SR131 | Naldi | Ubah Nilai Voucher BBM | Sulawesi | software | Request | Critical | Cancel | - | 25/11/2025 15:11 | |
| SR130 | Naldi | Mengubah Jumlah Pengisian Solar dari BPUJ | Sulawesi | software | Request | Critical | Cancel | - | 25/11/2025 15:09 | |
| SR129 | Naldi | Akses Buat Edit BPUJ | Sulawesi | software | Request | Low | Resolved | Fadli | 25/11/2025 14:37 | |
| NI128 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 25/11/2025 10:22 | |
| NR127 | Enny | SYOP penggunaan kendaraan operational dan ruang meeting | Samarinda | network&multimedia | Request | Low | Resolved | Fadli | 25/11/2025 10:11 | |
| SI126 | Enny | Mesin fotokopi tidak bisa scan - email | Samarinda | software | Incident | Low | Resolved | Saddam | 25/11/2025 09:01 | |
| SI125 | Enny | Mesin fotokopi tidak bisa scan - email | Samarinda | software | Incident | Low | Cancel | - | 25/11/2025 09:01 | |
| SI124 | Reni | Perubahan Harga pada PO Elnusa | Head Office | software | Incident | Medium | Resolved | iwan | 24/11/2025 15:30 | |
| SI123 | Eni | alamat ship to pada invoice | Surabaya | software | Incident | Low | Resolved | Fadli | 24/11/2025 13:45 | |
| SR122 | Bilal | Attachment Vendor Dokumen | Head Office | software | Request | Low | Hold - Teknisi | iwan | 24/11/2025 11:49 | |
| SR121 | Raniah | Detail tgl loading, cancel, deliverd | Head Office | software | Request | Low | Resolved | iwan | 24/11/2025 10:13 | |
| SI118 | Geryl Aprian | terjadi kesalahan input saat realisasi | Sulawesi | software | Incident | Low | Cancel | - | 21/11/2025 13:32 | |
| HI117 | Enny | Mesin fotokopi error | Samarinda | hardware | Incident | Low | Resolved | Saddam | 21/11/2025 12:30 | |
| SI116 | Eka Riyanti | REVISI OAT | Sulawesi | software | Incident | Low | Resolved | iwan | 21/11/2025 10:53 | |
| SI115 | Naldi | Perbaikan Eror Accurate Desktop | Sulawesi | software | Incident | Low | Resolved | Saddam | 21/11/2025 10:26 | |
| SI114 | Enny | Urgent - Leptop komersil ga support | Samarinda | software | Incident | Low | Resolved | Saddam | 21/11/2025 09:11 | |
| SI113 | Reni | Perubahan Harga BBM SLW di PO | Head Office | software | Incident | Low | Resolved | iwan | 20/11/2025 15:50 | |
| SR112 | Naldi | Instal Ulang Accurate Desktop | Sulawesi | software | Request | Low | Resolved | Saddam | 20/11/2025 13:17 | |
| NI111 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 20/11/2025 13:15 | |
| NR110 | Sukran | Revisi OA | Sulawesi | network&multimedia | Request | Low | Resolved | iwan | 20/11/2025 11:55 | |
| HI109 | AYUDIA | Printer EPSON Admin JKT Bergaris | Jakarta | hardware | Incident | Low | Resolved | Saddam | 20/11/2025 11:50 | |
| HR108 | Samuel Andre | Request Instal Printer Dot Matrix | Sulawesi | hardware | Request | Low | Resolved | Saddam | 20/11/2025 11:01 | |
| NI107 | Sukran | Revisi nilai volume terima realisasi syop | Sulawesi | network&multimedia | Incident | Low | Resolved | iwan | 20/11/2025 10:36 | |
| SR106 | Samuel Andre | Request Installasi Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 20/11/2025 08:51 | |
| SI105 | AYUDIA | BRV SYOP - VAT OUT NYA HARUSNYA HANYA 1 | Jakarta | software | Incident | Low | Resolved | gary | 20/11/2025 08:21 | |
| SR104 | Raniah | Add Data Export Rekap DR | Head Office | software | Request | Low | Resolved | iwan | 19/11/2025 13:54 | |
| HI103 | Bambang Cahyadi | Printer LQ 310 Eror | Jakarta | hardware | Incident | Low | Resolved | Reno O | 19/11/2025 11:27 | |
| SR102 | Samuel Andre | Request Akses Lampiran Scan SJ | Samarinda | software | Request | Low | Resolved | Fadli | 18/11/2025 17:07 | |
| HR101 | Enny | Permintaan stok | Samarinda | hardware | Request | Low | Resolved | Saddam | 18/11/2025 15:24 | |
| NI100 | Ade Restiani | Printer Eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 18/11/2025 08:33 | |
| SR099 | Meldi | Revisi Upload SJ LDE PLB | Palembang | software | Request | Low | Resolved | gary | 17/11/2025 17:30 | |
| SR098 | Naldi | Driver Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 17/11/2025 16:12 | |
| SI097 | Reni | Permohonan Revisi Harga PO SBY | Head Office | software | Incident | Low | Resolved | iwan | 17/11/2025 09:52 | |
| SR096 | Samuel | Request Fitur Tambahan Pada Eksport List Pengiriman | Samarinda | software | Request | Low | Resolved | Fadli | 17/11/2025 09:19 | |
| NI095 | Ezar | CCTV Kendari | Sulawesi | network&multimedia | Incident | Medium | Resolved | Reno O | 17/11/2025 08:01 | |
| SR094 | Naldi | Request change | Sulawesi | software | Request | Low | Resolved | iwan | 14/11/2025 17:01 | |
| NI093 | FITRI AYU | Tidak bisa connect ke mesin absen pool | Palembang | network&multimedia | Incident | Low | Resolved | Saddam | 14/11/2025 14:05 | |
| HR092 | Rian | Request Nitro | Jakarta | hardware | Request | Low | Resolved | Saddam | 14/11/2025 13:54 | |
| NI091 | Ade Restiani | Printer Bunyi | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 14/11/2025 10:55 | |
| HI090 | Eka Riyanti | Printer Canon G5000 Tidak Bisa Print | Jakarta | hardware | Incident | Low | Resolved | Saddam | 14/11/2025 09:03 | |
| NR089 | Rani | Request ID Card | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 13/11/2025 15:15 | |
| SI088 | Reni | Ubah source DR SMD | Head Office | software | Incident | Low | Resolved | iwan | 13/11/2025 10:33 | |
| HI087 | NADIA | HASIL PRINT OUT KURANG JELAS | Jakarta | hardware | Incident | Low | Resolved | Saddam | 13/11/2025 10:29 | |
| HI086 | muhammad rashad | reparasi earphone | Head Office | hardware | Incident | Low | Resolved | Saddam | 13/11/2025 08:36 | |
| SI085 | NADIA | tdk dapat create invoice di syop | Jakarta | software | Incident | Low | Resolved | Fadli | 13/11/2025 07:33 | |
| SI084 | Raniah | DR PLB tidak bisa di apprpove | Head Office | software | Incident | Low | Resolved | gary | 12/11/2025 16:32 | |
| SR083 | Naldi | Instal Driver Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 12/11/2025 13:46 | |
| HR082 | Raniah | Update line tlpn HO | Head Office | hardware | Request | Low | Resolved | Saddam | 12/11/2025 10:18 | |
| SI081 | Raniah | Data Export DR select cust dan filter by date eror | Head Office | software | Incident | Low | Resolved | gary | 12/11/2025 10:17 | |
| SI080 | erika | tidak bisa save invoice SYOP | Pontianak | software | Incident | Low | Resolved | Fadli | 12/11/2025 09:35 | |
| SR079 | Isna | Permintaan akses edit realisasi SYOP | Jakarta | software | Request | Low | Resolved | Fadli | 12/11/2025 09:02 | |
| HR077 | Ade Restiani | Toner habis | Head Office | hardware | Request | Low | Resolved | Saddam | 11/11/2025 16:52 | |
| SR076 | Naldi | Permintaan akun Accurate Desktop | Sulawesi | software | Request | Low | Resolved | Saddam | 11/11/2025 15:12 | |
| SR075 | Samuel Andre | Request fitur alamat site per DO pada list pengiriman (Dashboard Finance) | Samarinda | software | Request | Low | Resolved | Fadli | 11/11/2025 09:21 | |
| SR072 | erika | Request data oat di tarikan Rekap DR SYOP | Pontianak | software | Request | Low | Resolved | Fadli | 10/11/2025 14:00 | |
| SR071 | Arief Nugroho | Pemasangan Akses Accurate Inventory | Head Office | software | Request | Low | Resolved | Saddam | 10/11/2025 10:54 | |
| NI070 | Ezar | Problem CCTV LGK | Sulawesi | network&multimedia | Incident | Low | Resolved | Saddam | 10/11/2025 10:38 | |
| NI069 | Reni | Printer L14150 proses print nya lama | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 10/11/2025 08:35 | |
| SI068 | Ade Restiani | accurate eror | Head Office | software | Incident | Low | Resolved | Saddam | 08/11/2025 10:11 | |
| SI067 | Reni | Permohonan Revisi Harga pada PO di SYOP | Head Office | software | Incident | Low | Resolved | Saddam | 07/11/2025 16:42 | |
| SI066 | Geryl Aprian | kesalahan penginputan ETL Di syop SLW-001774 | Sulawesi | software | Incident | Low | Resolved | iwan | 07/11/2025 09:12 | |
| SR065 | Amalia Nurilmi | Revisi Qty Invoice | Samarinda | software | Request | Low | Resolved | Fadli | 07/11/2025 08:37 | |
| SI064 | Satrio Adhi Nugroho | Tidak Sinkron antara AR Not Yet Marketing dengan Admin | Jakarta | software | Incident | Low | Resolved | Fadli | 06/11/2025 17:03 | |
| SI063 | AYUDIA | TIDAK DAPAT SAVE BRV (PAYMENT DI SYOP) | Jakarta | software | Incident | Low | Resolved | gary | 06/11/2025 10:17 | |
| NI062 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 06/11/2025 09:44 | |
| HI060 | Rian | Keyboard nyangkut | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 06/11/2025 08:19 | |
| SI059 | Revaldy Budiman | INVOICE SYOP TIDAK BISA DI AKSES | Sulawesi | software | Incident | Low | Resolved | Fadli | 05/11/2025 17:01 | |
| SR057 | Chrisnaldi | Akun CCTV Langgikima & Kendari | Head Office | software | Request | Low | Resolved | Saddam | 05/11/2025 16:43 | |
| SR056 | Fitri Ayu | Request penyesuaian ship date di template invoice syop | Palembang | software | Request | Low | Resolved | gary | 05/11/2025 14:34 | |
| NR055 | Ezar | Recovery Email Diffa | Head Office | network&multimedia | Request | Low | Resolved | Saddam | 05/11/2025 13:27 | |
| SR054 | ISNAENI ZUSHA | Permintaan Edit Realisasi UJ SYOP SLW | Jakarta | software | Request | Low | Resolved | Fadli | 05/11/2025 12:46 | |
| SI053 | NADIA | Perubahan Nomor Sales Return di Syop | Jakarta | software | Incident | Low | Hold - Teknisi | gary | 05/11/2025 11:24 | |
| SI051 | Reni | Bug pada menu Adjustment fitur Purchase Return | Head Office | software | Incident | Low | Resolved | gary | 05/11/2025 10:57 | |
| SI050 | Iwan | Test | Head Office | software | Incident | Low | Resolved | Saddam | 05/11/2025 10:50 | |
| SR048 | Reni | Fitur ON-OFF untuk stok Dispenser SLW | Head Office | software | Request | Low | Resolved | Fadli | 05/11/2025 09:15 | |
| SR047 | Reni | Menu Export History Voucher BBM | Head Office | software | Request | Low | Hold - Teknisi | Fadli | 05/11/2025 09:10 | |
| SI046 | NADIA | DR Cancel | Jakarta | software | Incident | Low | Resolved | iwan | 04/11/2025 16:07 | |
| NI045 | Anugrah Purba | TIDAK BISA CONNECT PRINTER | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 04/11/2025 15:31 | |
| SI044 | Reni | Case Input RI EXXON SMD tidak tersimpan di AOL | Head Office | software | Incident | Medium | Resolved | gary | 04/11/2025 14:07 | |
| SI043 | Erika | hasil cetakan invoice syop, tidak muncul nilai PPN, | Pontianak | software | Incident | Low | Resolved | gary | 04/11/2025 11:22 | |
| SR042 | Eka Riyanti | Export Data DR Sulawesi | Sulawesi | software | Request | Low | Resolved | iwan | 04/11/2025 10:31 | |
| HI041 | Rian | Printer Offline | Jakarta | hardware | Incident | Low | Resolved | Saddam | 04/11/2025 09:00 | |
| HR040 | Fitri Ayu | Request install printer LQ 310 di Laptop ADH | Palembang | hardware | Request | Low | Resolved | Saddam | 03/11/2025 16:12 | |
| SR039 | ISNAENI ZUSHA | Permintaan Edit Realisasi UJ SYOP JKT | Jakarta | software | Request | Low | Resolved | Fadli | 03/11/2025 16:02 | |
| SR037 | Erika | edit quantity realisasi di syop | Pontianak | software | Request | Low | Resolved | gary | 03/11/2025 13:16 | |
| SI036 | Erika | preview tidak muncul | Pontianak | software | Incident | Low | Resolved | Saddam | 03/11/2025 11:31 | |
| SR035 | Robby | Penambahan Menu Harga Di procurement dan CEO hanya input margin Di CRS | Head Office | software | Request | Medium | Resolved | iwan | 03/11/2025 10:04 | |
| SR034 | Robby | Ganti Konsep OA Kapal Maupun Truck DI sistem CRS | Head Office | software | Request | Medium | Resolved | iwan | 03/11/2025 10:01 | |
| SI033 | Eni | TOP di syop dan accurate OL kok tidak sama ?? | Surabaya | software | Incident | Low | Resolved | gary | 03/11/2025 08:47 | |
| HI032 | NADIA | Hasil Print tidak sesuai warna asli | Jakarta | hardware | Incident | Low | Resolved | Saddam | 03/11/2025 08:24 | |
| SI031 | Ade Restiani | printer eror | Head Office | software | Incident | Low | Resolved | Saddam | 31/10/2025 15:53 | |
| NR030 | Enny | Permintaan scan tagihan icon SMD | Samarinda | network&multimedia | Request | Low | Resolved | Saddam | 31/10/2025 13:33 | |
| SR029 | Saddam | Fitur untuk melihat deskripsi masalah pada ticket | Head Office | software | Request | Low | Resolved | iwan | 31/10/2025 11:17 | |
| HI028 | Eka Riyanti | PC Mengalami Gangguan | Head Office | hardware | Incident | Low | Resolved | Saddam | 31/10/2025 09:44 | |
| SI027 | Revaldy Budiman | Nitro Expired | Sulawesi | software | Incident | Low | Resolved | Saddam | 30/10/2025 17:28 | |
| HR026 | Eka Riyanti | Permohonan Mouse PC | Head Office | hardware | Request | Low | Resolved | Saddam | 30/10/2025 16:30 | |
| HR025 | Eka Riyanti | Permintaan Penggantian Printer Baru Admin | Head Office | hardware | Request | Medium | Resolved | Saddam | 30/10/2025 16:29 | |
| SR024 | FITRI AYU | Nonaktifkan Notifikasi Email ProEnergi dari Cabang lain selain cabang Palembang | Palembang | software | Request | Low | Resolved | iwan | 30/10/2025 15:44 | |
| SI023 | Sapril | Preview | Samarinda | software | Incident | Low | Resolved | Saddam | 30/10/2025 15:14 | |
| SI022 | Eni | data perubahan di syop tidak terupdate di accurate | Surabaya | software | Incident | Low | Resolved | gary | 30/10/2025 15:07 | |
| SR021 | Raniah | Rubah vendor PO | Head Office | software | Request | Low | Resolved | gary | 30/10/2025 14:40 | |
| SR020 | Raniah | Export Data PO | Head Office | software | Request | Low | Resolved | iwan | 30/10/2025 13:33 | |
| SI019 | widha | ACCURATE DESKTOP | Head Office | software | Incident | Low | Resolved | Saddam | 30/10/2025 13:19 | |
| HI018 | Rian | Printer Offline | Jakarta | hardware | Incident | Low | Resolved | Saddam | 30/10/2025 12:33 | |
| SR017 | Muhammad Tawfan Rifai | Akses untuk masuk ke software Autocad | Sulawesi | software | Request | Low | Resolved | Saddam | 30/10/2025 10:27 | |
| SI016 | Sapril | Preview Error | Samarinda | software | Incident | Low | Resolved | Saddam | 30/10/2025 10:25 | |
| HI015 | NADIA | PRINTER ERROR | Jakarta | hardware | Incident | Low | Resolved | iwan | 30/10/2025 09:17 | |
| SR014 | Eka Riyanti | Permintaan Fitur Request Mobil Operasional CRS di Sistem TDS | Head Office | software | Request | Low | Hold - Teknisi | gary | 30/10/2025 09:14 | |
| SR013 | Raniah | Mobile SYOP Apps | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 30/10/2025 09:09 | |
| SI012 | Raniah | Shipping Instruction + Shipping Instructions | Head Office | software | Incident | Medium | Resolved | gary | 30/10/2025 09:08 | |
| SI011 | Raniah | Request Cabang Topup Dispenser | Head Office | software | Incident | Medium | Hold - Teknisi | iwan | 30/10/2025 09:08 | |
| SR010 | Raniah | Forecast cabang | Head Office | software | Request | Medium | Resolved | iwan | 30/10/2025 09:07 | |
| SR009 | Raniah | Trucking Instruction | Head Office | software | Request | Medium | Resolved | gary | 30/10/2025 09:06 | |
| HI008 | gary | Printer Error | Head Office | hardware | Incident | Low | Resolved | Saddam | 29/10/2025 16:19 | |
| SI007 | AYUDIA | SALAH MASUK TANGGAL DI INVOICE KIRIM | Jakarta | software | Incident | Low | Resolved | gary | 29/10/2025 09:10 | |
| SR006 | RANIAH | Penambahan Filter Sisa Stock SYOP | Head Office | software | Request | Low | Resolved | iwan | 29/10/2025 09:03 | |
| SR005 | RANIAH | Add Penambahan Data SYOP | Head Office | software | Request | Low | Resolved | iwan | 29/10/2025 08:40 | |
| NI002 | Fadli | Gabisa print | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 29/10/2025 04:44 |