Antrian Helpdesk IT
Pusat Bantuan IT - Pro Energi
Software
#SR286
BPUJ
Cabang: Jakarta
Status: open
#SI288
Penambahan dan Revisi Hasil Export History Stock Operational
Cabang: Head Office
Status: open
#SI292
Selisih koma pada penawaran dan dari PO customer
Cabang: Jakarta
Status: open
Hardware
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| # | Nama | Judul Ticket | Cabang | Kategori | Klasifikasi | Priority | Status | Dikerjakan Oleh | Waktu |
|---|---|---|---|---|---|---|---|---|---|
| N323 | sukran | perubahan no sj dikarenakan ada perbedaan no po cust | Sulawesi | network&multimedia | Request | Critical | Open | - | 24/12/2025 16:28 |
| H322 | NADIA | Tinta Printer Habis | Jakarta | hardware | Incident | Medium | Resolved | Reno O | 24/12/2025 13:58 |
| S321 | Sari | Permohonan untuk pengembalian status realisasi BPUJ di SYOP | Samarinda | software | Request | Low | Resolved | Fadli | 24/12/2025 08:34 |
| S320 | Sapril | Salah input QTY Penerimaan | Samarinda | software | Incident | Low | Resolved | iwan | 23/12/2025 12:54 |
| S319 | Reni | Log in Web CSR TDS | Head Office | software | Incident | Medium | Open | - | 23/12/2025 09:57 |
| S318 | Ricko | Lupa Password | Head Office | software | Incident | Medium | Resolved | Reno O | 22/12/2025 17:49 |
| S317 | Satrio Adhi Nugroho | Dashboard AR Marketing dan Finance Berbeda | Jakarta | software | Incident | Critical | Resolved | Fadli | 22/12/2025 16:45 |
| S316 | Raniah | No PO Batu tidak berurutan | Head Office | software | Request | Critical | Hold - Teknisi | iwan | 22/12/2025 11:14 |
| S315 | Laras | Perpindahan Data Laptop Bu Reny ke Laptop Laras | Head Office | software | Request | Medium | Hold - Waiting User Response | Saddam | 22/12/2025 11:13 |
| S314 | Laras | Perpindahan Data Laptop Bu Reny ke Laptop Laras | Head Office | software | Request | Medium | Cancel | - | 22/12/2025 11:13 |
| N313 | DANA ARIANA | Akses website | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 22/12/2025 10:04 |
| S312 | Raniah | Tambahkan produk batu dalam forecast SYOP PE | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 22/12/2025 09:51 |
| S311 | Raniah | Forecast Baru TDS | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 22/12/2025 09:50 |
| S310 | Sapril | Preview kembali error | Samarinda | software | Incident | Medium | Resolved | Saddam | 22/12/2025 09:38 |
| S309 | Sapril | Preview kembali error | Samarinda | software | Incident | Medium | Resolved | Saddam | 22/12/2025 09:38 |
| S308 | Naldi | Hapus RPUJ yang Telah Di Cancel | Sulawesi | software | Request | Medium | Resolved | Fadli | 22/12/2025 09:13 |
| N307 | Fitri Ayu | Accurate Desktop Error | Palembang | network&multimedia | Incident | Medium | Resolved | Saddam | 22/12/2025 09:08 |
| H306 | Laras | Tidak Bisa Print Epson 3150 | Head Office | hardware | Incident | Low | Resolved | Saddam | 22/12/2025 09:05 |
| S305 | Sony Hartono | Digitalisasi Unblock | Head Office | software | Request | Critical | Hold - Teknisi | Fadli | 22/12/2025 08:41 |
| S304 | Farah Dzakiyyah | Instal Nitro | Head Office | software | Request | Medium | Resolved | Saddam | 19/12/2025 11:13 |
| S303 | Reni | Revisi Hasil Cetak PO CRS di web TDS | Head Office | software | Incident | Critical | Resolved | iwan | 19/12/2025 09:59 |
| S302 | Reno O | Request All User SYOP | Head Office | software | Request | Critical | Resolved | Fadli | 19/12/2025 09:59 |
| S301 | Laras | Accurate tidak bisa log in | Head Office | software | Incident | Critical | Resolved | Saddam | 19/12/2025 09:30 |
| S300 | Sapril | Preview Adobe Error | Samarinda | software | Incident | Low | Resolved | Saddam | 19/12/2025 09:20 |
| S299 | Ayudia | VAT Out WAPU yang seharusnya hanya masuk 1 transaksi | Jakarta | software | Incident | Medium | Resolved | gary | 18/12/2025 16:33 |
| S298 | Raniah | Tambahkan kategori terminal untuk stockpile Batu | Head Office | software | Request | Medium | Resolved | iwan | 18/12/2025 14:46 |
| S297 | Hamzah | Permintaan Koneksi Printer ke Printer Canon | Jakarta | software | Request | Low | Resolved | Saddam | 18/12/2025 09:43 |
| S296 | Hamzah | Permintaan Koneksi Printer ke Printer Canon | Jakarta | software | Request | Critical | Cancel | - | 18/12/2025 09:43 |
| H295 | erika | problem mesin fingerprint | Pontianak | hardware | Incident | Low | Resolved | Saddam | 18/12/2025 08:39 |
| S294 | Irhas | Request Database Accurate Desktop Warehouse Sulawesi untuk ADM. Warehouse Samarinda | Samarinda | software | Request | Medium | Resolved | Saddam | 17/12/2025 16:44 |
| S293 | Irhas | Request Akses Accurate Desktop Warehouse Untuk Admin Logistik | Samarinda | software | Request | Medium | Resolved | Saddam | 17/12/2025 16:41 |
| S292 | Fadli | Selisih koma pada penawaran dan dari PO customer | Jakarta | software | Incident | Medium | Open | - | 17/12/2025 15:38 |
| S291 | Fadli | Harga pembulatan pada penawaran | Jakarta | software | Request | Medium | Cancel | - | 17/12/2025 15:22 |
| S290 | Irhas | Request Akses Accurate Desktop Warehouse untuk Admin Logistik Intern | Samarinda | software | Request | Medium | Cancel | - | 17/12/2025 14:02 |
| S289 | Irhas | Request Akses Accurate Desktop Warehouse untuk Admin Logistik Intern | Samarinda | software | Request | Medium | Cancel | - | 17/12/2025 14:02 |
| S288 | Reni | Penambahan dan Revisi Hasil Export History Stock Operational | Head Office | software | Incident | Medium | Open | - | 17/12/2025 13:38 |
| S287 | Ifan | Wa web unrespon | Samarinda | software | Incident | Medium | Resolved | Saddam | 17/12/2025 13:31 |
| S286 | Fadli | BPUJ | Jakarta | software | Request | Medium | Open | - | 17/12/2025 13:28 |
| N285 | Chris | Ganti Alamat Kantor & Nomor Kantor di Kartu Nama SBY | Head Office | network&multimedia | Request | Medium | Hold - Third Party | Reno O | 17/12/2025 11:47 |
| S284 | Raniah | penambahan pilihan jenis transport pada po pembelian | Head Office | software | Request | Critical | Resolved | gary | 17/12/2025 11:16 |
| S283 | Reni | Tidak bisa input RI untuk PO PAN 031/PAN/PTK/XII/25 | Head Office | software | Incident | Critical | Resolved | gary | 17/12/2025 10:40 |
| S282 | Eni | attachment gambar pada email outlook tidak muncul | Surabaya | software | Incident | Medium | Resolved | Saddam | 17/12/2025 10:05 |
| S281 | Reno | Attendance tidak bisa download user | Head Office | software | Incident | Medium | Hold - Teknisi | Saddam | 17/12/2025 09:58 |
| S280 | Larasati | Request Aplikasi Nitro | Head Office | software | Request | Low | Resolved | Saddam | 17/12/2025 09:53 |
| H279 | Saddam | Printer Epson L3250 Bocor | Head Office | hardware | Incident | Medium | Resolved | Saddam | 17/12/2025 09:35 |
| S278 | Eni | tidak bisa tarik absen POOL SBY | Surabaya | software | Incident | Medium | Resolved | Saddam | 17/12/2025 08:41 |
| N277 | Enny | Kendala printer epson L6490 area finance/ GA | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 17/12/2025 08:37 |
| S276 | Reno Oktavian | Upgrade Attendance | Head Office | software | Incident | Medium | Hold - Teknisi | Reno O | 16/12/2025 15:30 |
| S275 | Naldi | Hapus RPUJ yang Telah Di Cancel | Sulawesi | software | Incident | Medium | Resolved | Fadli | 16/12/2025 14:42 |
| S274 | Eni | Tidak bisa proses SC, tanda "simpan" tidak bisa di klik | Surabaya | software | Incident | Critical | Resolved | Fadli | 16/12/2025 13:03 |
| S273 | Ayudia | Kesalahan input Tanggal Kirim Invoice | Jakarta | software | Incident | Medium | Resolved | Fadli | 16/12/2025 11:00 |
| N272 | Radieta | Request Penarikan Absen Pool SBY | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 16/12/2025 10:31 |
| S271 | Eni | Tambah akses ke mesin finger POOL SBY | Surabaya | software | Incident | Critical | Resolved | Reno O | 16/12/2025 09:41 |
| S270 | Geryl Aprian | Pembukaan Po kembali untuk di cetak dan kirim ke transportir | Sulawesi | software | Incident | Medium | Resolved | iwan | 16/12/2025 09:37 |
| S269 | Fadli | Bug script saat create invoice | Jakarta | software | Incident | Critical | Resolved | Fadli | 16/12/2025 09:24 |
| N268 | Robby Pratama | Foto CRS diupdate | Head Office | network&multimedia | Request | Medium | Hold - Waiting User Response | Reno O | 16/12/2025 08:31 |
| S267 | Larasati | Accurate blocked | Head Office | software | Incident | Low | Resolved | Saddam | 16/12/2025 08:10 |
| S266 | Eka Riyanti | Buatkan Validasi Pengiriman Realisasi tidak boleh lebih qty nya dari qty kirim | Head Office | software | Request | Critical | Resolved | gary | 15/12/2025 16:54 |
| S265 | Raniah | Penambahan Informasi Catatan Logistik DI DR Procurement | Head Office | software | Request | Critical | Resolved | Fadli | 15/12/2025 16:52 |
| S264 | Sapril | Preview Doc Error | Samarinda | software | Incident | Medium | Resolved | Saddam | 15/12/2025 14:41 |
| S263 | Enny | Kendala Printer epson L6490 area finance/ GA | Samarinda | software | Request | Low | Resolved | Saddam | 15/12/2025 14:05 |
| S262 | Raniah | CRS- dokumen draft PO munculkan kolom TnC | Head Office | software | Request | Medium | Resolved | iwan | 15/12/2025 13:46 |
| S261 | Raniah | CRS- dokumen draft PO munculkan kolom TnC | Head Office | software | Request | Medium | Cancel | - | 15/12/2025 13:46 |
| S260 | erika | re-instal nitro | Pontianak | software | Incident | Medium | Resolved | Saddam | 15/12/2025 11:26 |
| S259 | Reni | Permohonan Revisi PO SADP BJM | Head Office | software | Incident | Critical | Resolved | iwan | 15/12/2025 08:43 |
| S258 | Reni | Permohonan Revisi PO BJM | Head Office | software | Incident | Critical | Cancel | - | 15/12/2025 08:25 |
| N257 | Ezar | Error Outlook | Sulawesi | network&multimedia | Incident | Low | Resolved | Saddam | 12/12/2025 16:37 |
| N256 | DANA ARIANA | Trouble Download File | Samarinda | network&multimedia | Incident | Low | Resolved | Saddam | 12/12/2025 15:51 |
| H255 | widha | Minta Mouse | Head Office | hardware | Request | Low | Resolved | Saddam | 12/12/2025 15:42 |
| S254 | Eni | sudah input BRV di AOL, tapi di SYOP status belum lunas | Surabaya | software | Incident | Critical | Cancel | - | 12/12/2025 11:00 |
| N253 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 |
| N252 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 |
| N251 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Cancel | - | 12/12/2025 09:09 |
| N250 | DANA ARIANA | Akses VPN | Samarinda | network&multimedia | Request | Low | Resolved | Saddam | 12/12/2025 09:09 |
| S249 | Muhammad Iqbal Hersa | Instal Driver Epson L3150 | Head Office | software | Request | Medium | Resolved | Saddam | 12/12/2025 09:08 |
| N248 | Enny | Terkendala Jaringan internet | Samarinda | network&multimedia | Incident | Medium | Resolved | Saddam | 12/12/2025 07:56 |
| H247 | Eka Riyanti | Printer 3150 JKT dan 3250 Tidak Bisa Print | Jakarta | hardware | Incident | Low | Resolved | Saddam | 11/12/2025 17:01 |
| S246 | Raniah | Add Akun CRS untuk Bilal dan Reni | Head Office | software | Request | Critical | Resolved | iwan | 11/12/2025 15:55 |
| N245 | widha | bluetooth error | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 11/12/2025 14:00 |
| S244 | Eni | attachement email tidak bisa di download | Surabaya | software | Incident | Medium | Resolved | Saddam | 11/12/2025 09:27 |
| H228 | Setiawan | Charger & Mouse bermasalah | Head Office | hardware | Incident | Medium | Resolved | Reno O | 11/12/2025 07:58 |
| S227 | NADIA | Gangguan Penulisan Nama Cab (BANK) di Invoice SLW | Sulawesi | software | Incident | Critical | Resolved | Fadli | 10/12/2025 15:40 |
| S226 | NADIA | Permintaan Perubahan Nama di Proforma Invoice | Jakarta | software | Request | Medium | Resolved | Fadli | 10/12/2025 14:33 |
| S225 | Samuel Andre | Request Kekurangan Data List Pengiriman SYOP | Sulawesi | software | Request | Critical | Resolved | Fadli | 10/12/2025 09:32 |
| S224 | Rizky Alfian | Edit No PO dan Lampiran PO | Jakarta | software | Incident | Medium | Resolved | Fadli | 10/12/2025 09:02 |
| H223 | Chris | Permintaan CCTV Timampu | Sulawesi | hardware | Request | Medium | Cancel | Reno O | 09/12/2025 16:26 |
| N222 | Enny | Tidak bisa melakukan print pada printer area finance/GA | Samarinda | network&multimedia | Request | Low | Resolved | Reno O | 09/12/2025 15:35 |
| S221 | Terry | Kode Customer tidak ditemukan di SYOP | Surabaya | software | Request | Critical | Resolved | iwan | 09/12/2025 14:30 |
| S220 | Muhammad Tawfan Rifai | Enable Epson Scan | Sulawesi | software | Request | Medium | Resolved | Saddam | 09/12/2025 13:19 |
| S219 | Ayudia | Req Nomor Proforma Invoice | Jakarta | software | Request | Medium | Resolved | gary | 09/12/2025 09:37 |
| H218 | Fadhila Eka Nurshita | Kabel Charge Laptop Tidak Berfungsi | Head Office | hardware | Incident | Medium | Resolved | Saddam | 09/12/2025 09:13 |
| S217 | Ricko | PERMINTAAN STORAGE | Head Office | software | Incident | Medium | Resolved | Saddam | 08/12/2025 18:26 |
| S216 | Raniah | Perubahan Harga ILE Matarape | Head Office | software | Request | Critical | Cancel | - | 08/12/2025 15:26 |
| S215 | erika | ms office auto update | Pontianak | software | Incident | Medium | Resolved | Reno O | 08/12/2025 15:10 |
| S214 | Raniah | tambahkan filter cabang , date dan detail informasi pada Verifikasi Request Pengiriman | Head Office | software | Request | Medium | Resolved | iwan | 08/12/2025 14:18 |
| S213 | Michael | Microsoft Excel Error | Samarinda | software | Incident | Medium | Resolved | Reno O | 08/12/2025 13:44 |
| S212 | Eni | AR yang tertera di SC SYOP tidak sesuai | Surabaya | software | Incident | Medium | Resolved | Fadli | 08/12/2025 13:33 |
| S211 | Enny | Akses print pada epson L6490 (printer area finance) | Samarinda | software | Request | Low | Resolved | Reno O | 08/12/2025 13:22 |
| S210 | Amalia Nurilmi | Penambahan nama departement pada sales invoice di accurate online | Samarinda | software | Request | Critical | Resolved | Fadli | 08/12/2025 10:57 |
| S209 | NADIA | Tidak ada nama Dept di beberapa Invoice Cab JKT | Jakarta | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:26 |
| S208 | NADIA | Tidak ada nama Dept di beberapa Invoice Cab JKT | Jakarta | software | Incident | Critical | Cancel | - | 08/12/2025 10:26 |
| S207 | Ricko | Integrasi SYOP dan Accurate Online | Head Office | software | Incident | Medium | Cancel | - | 08/12/2025 10:24 |
| S206 | Eni | tolong dimunculkan nama Dept di SI acc OL | Surabaya | software | Incident | Low | Resolved | Fadli | 08/12/2025 10:16 |
| S205 | Sapril | Preview tidak tampil / error | Samarinda | software | Incident | Low | Resolved | Reno O | 08/12/2025 10:10 |
| S204 | Samuel Andre | Koreksi Invoice AOL | Sulawesi | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:05 |
| S203 | NADIA | Nilai Inv Syop dan AOL berbeda | Jakarta | software | Incident | Critical | Resolved | Fadli | 08/12/2025 10:03 |
| S202 | Sony Hartono | Booking akun OM | Head Office | software | Request | Medium | Resolved | iwan | 08/12/2025 09:55 |
| H201 | Sari | Jaringan Printer EPSON L6490 Tidak Dapat Terhubung | Samarinda | hardware | Incident | Medium | Resolved | Reno O | 08/12/2025 09:44 |
| S200 | Ayudia | Saat BRV di AOL tidak langsung teintegrasi ke SYOP | Jakarta | software | Incident | Medium | Cancel | - | 08/12/2025 09:34 |
| S199 | Ayudia | Salah Input Tanggal Kirim Invoice | Jakarta | software | Incident | Medium | Resolved | gary | 08/12/2025 08:55 |
| S198 | Eni | Download attachment email tapi tidak tersimpan di file download | Surabaya | software | Incident | Low | Resolved | Saddam | 07/12/2025 17:47 |
| S197 | Irman | Salah inputan harga dasar di syop | Pontianak | software | Request | Critical | Resolved | gary | 06/12/2025 02:43 |
| N196 | Sukran | pergantian no SJ/Deliver | Sulawesi | network&multimedia | Request | Critical | Resolved | iwan | 05/12/2025 18:09 |
| S195 | Ricko | Tarik data syop | Head Office | software | Incident | Medium | Resolved | iwan | 05/12/2025 16:25 |
| S194 | Eni | akses google drive | Surabaya | software | Incident | Medium | Resolved | Saddam | 05/12/2025 16:01 |
| H193 | reny | Tinda Hitam printer HO tinggal 1 garis | Head Office | hardware | Incident | Medium | Resolved | Reno O | 05/12/2025 13:42 |
| S192 | Ricko | Akses google drive | Head Office | software | Incident | Medium | Resolved | Saddam | 05/12/2025 13:22 |
| S191 | Ricko | Akses google drive | Head Office | software | Incident | Medium | Cancel | - | 05/12/2025 13:22 |
| S190 | Samuel Andre | Request Pelengkap Fitur List Pengiriman | Sulawesi | software | Request | Critical | Resolved | Fadli | 05/12/2025 11:15 |
| S189 | Enny | Tampilan CCTV pada monitor | Samarinda | software | Incident | Low | Resolved | Reno O | 05/12/2025 10:18 |
| S188 | Reni | Perubahan terminal pada PO Dispenser SLW | Head Office | software | Incident | Critical | Resolved | gary | 05/12/2025 10:02 |
| N187 | Fitrah | Perpanjangan Perjanjian sewa mesin fotocopy Pro Tank Terminal HO Jakarta | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 05/12/2025 09:17 |
| H186 | rashad | Head Office | hardware | Incident | Low | Resolved | iwan | 05/12/2025 08:51 | |
| S185 | Naldi | Database Accurate Dekstop Untuk Akun Admin PTDS | Sulawesi | software | Request | Medium | Resolved | Saddam | 05/12/2025 08:13 |
| N184 | Eka Riyanti | Request Email TDS | Head Office | network&multimedia | Request | Critical | Cancel | - | 04/12/2025 16:57 |
| N183 | Eka Riyanti | Request Email TDS | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 04/12/2025 16:56 |
| S182 | Amalia Nurilmi | Accurate Dekstop Error | Samarinda | software | Incident | Medium | Resolved | Saddam | 04/12/2025 15:12 |
| S181 | Amalia Nurilmi | Accurate Dekstop Error | Samarinda | software | Incident | Critical | Cancel | - | 04/12/2025 15:10 |
| S180 | Ricko | Dokumen penawaran syop | Head Office | software | Incident | Medium | Resolved | gary | 04/12/2025 10:34 |
| S179 | Raniah | menu PO untuk tombol aksi close ditutup | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:46 |
| S178 | Raniah | Penambahan Data Informasi Seluruh transaksi pembelian dan penjualan untuk kontrol stock | Head Office | software | Request | Low | Cancel | - | 04/12/2025 09:40 |
| S177 | Raniah | Harga tebus pembelian tidak terupdate | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:38 |
| S176 | Raniah | Kolom Search di menu Adjustment tidak aktif | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:36 |
| S175 | Raniah | Hapus menu INVENTORY BY DEPOT di SYOP | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:33 |
| S174 | Raniah | penambahan data export rekap DR | Head Office | software | Request | Low | Resolved | iwan | 04/12/2025 09:31 |
| S173 | erika | request revisi tanggal pembayaran di syop | Pontianak | software | Request | Medium | Resolved | Fadli | 04/12/2025 08:43 |
| S172 | Sapril | Salah input tanggal onsite | Samarinda | software | Incident | Medium | Resolved | iwan | 04/12/2025 08:16 |
| S171 | Yosafat Oldi Putra | Pergantian E-mail | Head Office | software | Request | Medium | Resolved | Reno O | 03/12/2025 12:51 |
| H170 | Sapril | Printer EPSON-L6490 lambat | Samarinda | hardware | Incident | Medium | Resolved | Saddam | 03/12/2025 09:48 |
| S169 | Eni | Terjadi error saat login app MCM | Surabaya | software | Incident | Medium | Resolved | Saddam | 03/12/2025 09:09 |
| S168 | Raniah | Request Akun Accurate Online | Head Office | software | Request | Low | Resolved | Reno O | 03/12/2025 08:21 |
| S167 | Reni | Penambahan Fitur pada menu Adjustment Stock | Head Office | software | Request | Low | Hold - Teknisi | iwan | 02/12/2025 16:52 |
| S166 | Reni | Penambahan Fitur di History Stock Operasional (Voucher) | Head Office | software | Request | Medium | Resolved | Fadli | 02/12/2025 16:50 |
| H165 | Meldi Nanda Saputra | Printer dot metrik eror | Palembang | hardware | Incident | Medium | Resolved | Saddam | 02/12/2025 14:43 |
| S164 | Sapril | Perubahan QTY Received | Samarinda | software | Request | Medium | Resolved | iwan | 02/12/2025 14:33 |
| S163 | Sapril | Perubahan QTY Received | Samarinda | software | Request | Medium | Cancel | - | 02/12/2025 14:26 |
| S162 | Naldi | Akses Realisasi Voucher BBM Melalui Menu Request di Sistem SYOP | Sulawesi | software | Request | Critical | Resolved | Fadli | 02/12/2025 11:02 |
| S161 | Naldi | Akses Realisasi Voucher BBM Melalui Menu Request di Sistem SYOP | Sulawesi | software | Request | Critical | Cancel | - | 02/12/2025 11:02 |
| S160 | Reni | Perbaikan RI/PE/PLB/XI/25/039 | Head Office | software | Incident | Medium | Resolved | gary | 01/12/2025 15:21 |
| S159 | Fera | PERMINTAAN PELUNASAN INVOICE PERIHAL PPH 23 | Banjarmasin | software | Request | Medium | Resolved | Fadli | 01/12/2025 14:19 |
| S158 | reny | spreadsheet KYC tidak bisa diakses | Head Office | software | Incident | Low | Resolved | Saddam | 01/12/2025 13:34 |
| H157 | Eka Riyanti | Mesin Fotocopy Kertas Macet | Head Office | hardware | Incident | Low | Resolved | Saddam | 01/12/2025 12:48 |
| H156 | Samuel Andre | Request Installasi Printer Via Wireless | Sulawesi | hardware | Request | Medium | Resolved | Saddam | 01/12/2025 12:04 |
| N155 | Radieta | Request Akses CCTV Sulawesi | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 01/12/2025 11:12 |
| S154 | Gary | Dashboard & History stock PO | Head Office | software | Request | Low | Hold - Teknisi | gary | 01/12/2025 09:28 |
| S153 | Gary | Fitur validasi payment PO Supplier | Head Office | software | Request | Low | Hold - Teknisi | gary | 01/12/2025 09:21 |
| S152 | Amalia Nurilmi | Edit tanggal invoice dikirim di Syop | Samarinda | software | Request | Medium | Resolved | Fadli | 01/12/2025 08:25 |
| S151 | Eni | setelah pindah outlook, google sheets ga bisa diakses | Surabaya | software | Incident | Low | Resolved | Saddam | 28/11/2025 15:21 |
| S150 | Raniah | Pencarian di Adjutsment fungsi nya menjadi terminal | Head Office | software | Request | Critical | Resolved | iwan | 28/11/2025 10:38 |
| S149 | Raniah | tambahkan alamat pada export DR | Head Office | software | Request | Low | Resolved | iwan | 28/11/2025 09:54 |
| S148 | Naldi | Edit RPUJ Di SYOP | Sulawesi | software | Request | Medium | Resolved | Fadli | 28/11/2025 08:12 |
| S147 | Naldi | Edit RPUJ SYOP | Sulawesi | software | Request | Medium | Cancel | - | 28/11/2025 08:09 |
| S146 | Naldi | Edit RPUJ SYOP | Sulawesi | software | Request | Medium | Cancel | - | 28/11/2025 08:08 |
| N145 | Rizaldi Firdaus | Koneksi local printer L3110 | Jakarta | network&multimedia | Incident | Medium | Resolved | Saddam | 27/11/2025 14:56 |
| S143 | Eni | pada invoice, nilai subtotal salah | Surabaya | software | Incident | Critical | Resolved | Fadli | 27/11/2025 13:45 |
| S142 | Reni | Perbaikan pada Menu Pengajuan PO dengan Losses | Head Office | software | Incident | Medium | Resolved | gary | 27/11/2025 11:21 |
| N141 | Rani | Upload Fingerprint Karyawan Mutasi | Head Office | network&multimedia | Request | Critical | Resolved | Reno O | 27/11/2025 10:41 |
| N140 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Critical | Cancel | - | 27/11/2025 09:27 |
| S139 | Sari | Akses SYOP request ruang meeting | Samarinda | software | Request | Low | Resolved | Fadli | 27/11/2025 08:14 |
| S138 | Eka Riyanti | Revisi Nilai OAT Sulawesi PO Vendor 885 & 887 | Sulawesi | software | Incident | Critical | Resolved | iwan | 27/11/2025 07:54 |
| N137 | Bambang Cahyadi | Instal Printer LQ 310 Pool Jkt | Jakarta | network&multimedia | Request | Medium | Resolved | Saddam | 27/11/2025 07:52 |
| N136 | Yosafat Oldi Putra | Permintaan Instalasi VPN | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 26/11/2025 16:18 |
| N135 | Yosafat Oldi Putra | Permintaan Instalasi VPN | Head Office | network&multimedia | Request | Medium | Cancel | - | 26/11/2025 16:18 |
| S134 | Muhammad Irfan Insani | Kendala Input PO ke PT Trakindo Utama (P-094) | Palembang | software | Incident | Medium | Resolved | Fadli | 26/11/2025 15:18 |
| S133 | Enny | Penyampaian Form Manual & Kebutuhan Penyesuaian SYOP Kendaraan Operasional | Samarinda | software | Request | Low | Hold - Teknisi | Fadli | 26/11/2025 14:10 |
| S132 | Naldi | Akses Scan Printer | Sulawesi | software | Request | Medium | Resolved | Saddam | 26/11/2025 09:21 |
| S131 | Naldi | Ubah Nilai Voucher BBM | Sulawesi | software | Request | Critical | Cancel | - | 25/11/2025 15:11 |
| S130 | Naldi | Mengubah Jumlah Pengisian Solar dari BPUJ | Sulawesi | software | Request | Critical | Cancel | - | 25/11/2025 15:09 |
| S129 | Naldi | Akses Buat Edit BPUJ | Sulawesi | software | Request | Low | Resolved | Fadli | 25/11/2025 14:37 |
| N128 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 25/11/2025 10:22 |
| N127 | Enny | SYOP penggunaan kendaraan operational dan ruang meeting | Samarinda | network&multimedia | Request | Low | Resolved | Fadli | 25/11/2025 10:11 |
| S126 | Enny | Mesin fotokopi tidak bisa scan - email | Samarinda | software | Incident | Low | Resolved | Saddam | 25/11/2025 09:01 |
| S125 | Enny | Mesin fotokopi tidak bisa scan - email | Samarinda | software | Incident | Low | Cancel | - | 25/11/2025 09:01 |
| S124 | Reni | Perubahan Harga pada PO Elnusa | Head Office | software | Incident | Medium | Resolved | iwan | 24/11/2025 15:30 |
| S123 | Eni | alamat ship to pada invoice | Surabaya | software | Incident | Low | Resolved | Fadli | 24/11/2025 13:45 |
| S122 | Bilal | Attachment Vendor Dokumen | Head Office | software | Request | Low | Hold - Teknisi | iwan | 24/11/2025 11:49 |
| S121 | Raniah | Detail tgl loading, cancel, deliverd | Head Office | software | Request | Low | Resolved | iwan | 24/11/2025 10:13 |
| S118 | Geryl Aprian | terjadi kesalahan input saat realisasi | Sulawesi | software | Incident | Low | Cancel | - | 21/11/2025 13:32 |
| H117 | Enny | Mesin fotokopi error | Samarinda | hardware | Incident | Low | Resolved | Saddam | 21/11/2025 12:30 |
| S116 | Eka Riyanti | REVISI OAT | Sulawesi | software | Incident | Low | Resolved | iwan | 21/11/2025 10:53 |
| S115 | Naldi | Perbaikan Eror Accurate Desktop | Sulawesi | software | Incident | Low | Resolved | Saddam | 21/11/2025 10:26 |
| S114 | Enny | Urgent - Leptop komersil ga support | Samarinda | software | Incident | Low | Resolved | Saddam | 21/11/2025 09:11 |
| S113 | Reni | Perubahan Harga BBM SLW di PO | Head Office | software | Incident | Low | Resolved | iwan | 20/11/2025 15:50 |
| S112 | Naldi | Instal Ulang Accurate Desktop | Sulawesi | software | Request | Low | Resolved | Saddam | 20/11/2025 13:17 |
| N111 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 20/11/2025 13:15 |
| N110 | Sukran | Revisi OA | Sulawesi | network&multimedia | Request | Low | Resolved | iwan | 20/11/2025 11:55 |
| H109 | AYUDIA | Printer EPSON Admin JKT Bergaris | Jakarta | hardware | Incident | Low | Resolved | Saddam | 20/11/2025 11:50 |
| H108 | Samuel Andre | Request Instal Printer Dot Matrix | Sulawesi | hardware | Request | Low | Resolved | Saddam | 20/11/2025 11:01 |
| N107 | Sukran | Revisi nilai volume terima realisasi syop | Sulawesi | network&multimedia | Incident | Low | Resolved | iwan | 20/11/2025 10:36 |
| S106 | Samuel Andre | Request Installasi Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 20/11/2025 08:51 |
| S105 | AYUDIA | BRV SYOP - VAT OUT NYA HARUSNYA HANYA 1 | Jakarta | software | Incident | Low | Resolved | gary | 20/11/2025 08:21 |
| S104 | Raniah | Add Data Export Rekap DR | Head Office | software | Request | Low | Resolved | iwan | 19/11/2025 13:54 |
| H103 | Bambang Cahyadi | Printer LQ 310 Eror | Jakarta | hardware | Incident | Low | Resolved | Reno O | 19/11/2025 11:27 |
| S102 | Samuel Andre | Request Akses Lampiran Scan SJ | Samarinda | software | Request | Low | Resolved | Fadli | 18/11/2025 17:07 |
| H101 | Enny | Permintaan stok | Samarinda | hardware | Request | Low | Resolved | Saddam | 18/11/2025 15:24 |
| N100 | Ade Restiani | Printer Eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 18/11/2025 08:33 |
| S099 | Meldi | Revisi Upload SJ LDE PLB | Palembang | software | Request | Low | Resolved | gary | 17/11/2025 17:30 |
| S098 | Naldi | Driver Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 17/11/2025 16:12 |
| S097 | Reni | Permohonan Revisi Harga PO SBY | Head Office | software | Incident | Low | Resolved | iwan | 17/11/2025 09:52 |
| S096 | Samuel | Request Fitur Tambahan Pada Eksport List Pengiriman | Samarinda | software | Request | Low | Resolved | Fadli | 17/11/2025 09:19 |
| N095 | Ezar | CCTV Kendari | Sulawesi | network&multimedia | Incident | Medium | Resolved | Reno O | 17/11/2025 08:01 |
| S094 | Naldi | Request change | Sulawesi | software | Request | Low | Resolved | iwan | 14/11/2025 17:01 |
| N093 | FITRI AYU | Tidak bisa connect ke mesin absen pool | Palembang | network&multimedia | Incident | Low | Resolved | Saddam | 14/11/2025 14:05 |
| H092 | Rian | Request Nitro | Jakarta | hardware | Request | Low | Resolved | Saddam | 14/11/2025 13:54 |
| N091 | Ade Restiani | Printer Bunyi | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 14/11/2025 10:55 |
| H090 | Eka Riyanti | Printer Canon G5000 Tidak Bisa Print | Jakarta | hardware | Incident | Low | Resolved | Saddam | 14/11/2025 09:03 |
| N089 | Rani | Request ID Card | Head Office | network&multimedia | Request | Medium | Resolved | Reno O | 13/11/2025 15:15 |
| S088 | Reni | Ubah source DR SMD | Head Office | software | Incident | Low | Resolved | iwan | 13/11/2025 10:33 |
| H087 | NADIA | HASIL PRINT OUT KURANG JELAS | Jakarta | hardware | Incident | Low | Resolved | Saddam | 13/11/2025 10:29 |
| H086 | muhammad rashad | reparasi earphone | Head Office | hardware | Incident | Low | Resolved | Saddam | 13/11/2025 08:36 |
| S085 | NADIA | tdk dapat create invoice di syop | Jakarta | software | Incident | Low | Resolved | Fadli | 13/11/2025 07:33 |
| S084 | Raniah | DR PLB tidak bisa di apprpove | Head Office | software | Incident | Low | Resolved | gary | 12/11/2025 16:32 |
| S083 | Naldi | Instal Driver Printer | Sulawesi | software | Request | Low | Resolved | Saddam | 12/11/2025 13:46 |
| H082 | Raniah | Update line tlpn HO | Head Office | hardware | Request | Low | Resolved | Saddam | 12/11/2025 10:18 |
| S081 | Raniah | Data Export DR select cust dan filter by date eror | Head Office | software | Incident | Low | Resolved | gary | 12/11/2025 10:17 |
| S080 | erika | tidak bisa save invoice SYOP | Pontianak | software | Incident | Low | Resolved | Fadli | 12/11/2025 09:35 |
| S079 | Isna | Permintaan akses edit realisasi SYOP | Jakarta | software | Request | Low | Resolved | Fadli | 12/11/2025 09:02 |
| H077 | Ade Restiani | Toner habis | Head Office | hardware | Request | Low | Resolved | Saddam | 11/11/2025 16:52 |
| S076 | Naldi | Permintaan akun Accurate Desktop | Sulawesi | software | Request | Low | Resolved | Saddam | 11/11/2025 15:12 |
| S075 | Samuel Andre | Request fitur alamat site per DO pada list pengiriman (Dashboard Finance) | Samarinda | software | Request | Low | Resolved | Fadli | 11/11/2025 09:21 |
| S072 | erika | Request data oat di tarikan Rekap DR SYOP | Pontianak | software | Request | Low | Resolved | Fadli | 10/11/2025 14:00 |
| S071 | Arief Nugroho | Pemasangan Akses Accurate Inventory | Head Office | software | Request | Low | Resolved | Saddam | 10/11/2025 10:54 |
| N070 | Ezar | Problem CCTV LGK | Sulawesi | network&multimedia | Incident | Low | Resolved | Saddam | 10/11/2025 10:38 |
| N069 | Reni | Printer L14150 proses print nya lama | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 10/11/2025 08:35 |
| S068 | Ade Restiani | accurate eror | Head Office | software | Incident | Low | Resolved | Saddam | 08/11/2025 10:11 |
| S067 | Reni | Permohonan Revisi Harga pada PO di SYOP | Head Office | software | Incident | Low | Resolved | Saddam | 07/11/2025 16:42 |
| S066 | Geryl Aprian | kesalahan penginputan ETL Di syop SLW-001774 | Sulawesi | software | Incident | Low | Resolved | iwan | 07/11/2025 09:12 |
| S065 | Amalia Nurilmi | Revisi Qty Invoice | Samarinda | software | Request | Low | Resolved | Fadli | 07/11/2025 08:37 |
| S064 | Satrio Adhi Nugroho | Tidak Sinkron antara AR Not Yet Marketing dengan Admin | Jakarta | software | Incident | Low | Resolved | Fadli | 06/11/2025 17:03 |
| S063 | AYUDIA | TIDAK DAPAT SAVE BRV (PAYMENT DI SYOP) | Jakarta | software | Incident | Low | Resolved | gary | 06/11/2025 10:17 |
| N062 | Ade Restiani | Printer eror | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 06/11/2025 09:44 |
| H060 | Rian | Keyboard nyangkut | Jakarta | hardware | Incident | Medium | Resolved | Saddam | 06/11/2025 08:19 |
| S059 | Revaldy Budiman | INVOICE SYOP TIDAK BISA DI AKSES | Sulawesi | software | Incident | Low | Resolved | Fadli | 05/11/2025 17:01 |
| S057 | Chrisnaldi | Akun CCTV Langgikima & Kendari | Head Office | software | Request | Low | Resolved | Saddam | 05/11/2025 16:43 |
| S056 | Fitri Ayu | Request penyesuaian ship date di template invoice syop | Palembang | software | Request | Low | Resolved | gary | 05/11/2025 14:34 |
| N055 | Ezar | Recovery Email Diffa | Head Office | network&multimedia | Request | Low | Resolved | Saddam | 05/11/2025 13:27 |
| S054 | ISNAENI ZUSHA | Permintaan Edit Realisasi UJ SYOP SLW | Jakarta | software | Request | Low | Resolved | Fadli | 05/11/2025 12:46 |
| S053 | NADIA | Perubahan Nomor Sales Return di Syop | Jakarta | software | Incident | Low | Hold - Teknisi | gary | 05/11/2025 11:24 |
| S051 | Reni | Bug pada menu Adjustment fitur Purchase Return | Head Office | software | Incident | Low | Resolved | gary | 05/11/2025 10:57 |
| S050 | Iwan | Test | Head Office | software | Incident | Low | Resolved | Saddam | 05/11/2025 10:50 |
| S048 | Reni | Fitur ON-OFF untuk stok Dispenser SLW | Head Office | software | Request | Low | Hold - Teknisi | Fadli | 05/11/2025 09:15 |
| S047 | Reni | Menu Export History Voucher BBM | Head Office | software | Request | Low | Hold - Teknisi | Fadli | 05/11/2025 09:10 |
| S046 | NADIA | DR Cancel | Jakarta | software | Incident | Low | Resolved | iwan | 04/11/2025 16:07 |
| N045 | Anugrah Purba | TIDAK BISA CONNECT PRINTER | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 04/11/2025 15:31 |
| S044 | Reni | Case Input RI EXXON SMD tidak tersimpan di AOL | Head Office | software | Incident | Medium | Resolved | gary | 04/11/2025 14:07 |
| S043 | Erika | hasil cetakan invoice syop, tidak muncul nilai PPN, | Pontianak | software | Incident | Low | Resolved | gary | 04/11/2025 11:22 |
| S042 | Eka Riyanti | Export Data DR Sulawesi | Sulawesi | software | Request | Low | Resolved | iwan | 04/11/2025 10:31 |
| H041 | Rian | Printer Offline | Jakarta | hardware | Incident | Low | Resolved | Saddam | 04/11/2025 09:00 |
| H040 | Fitri Ayu | Request install printer LQ 310 di Laptop ADH | Palembang | hardware | Request | Low | Resolved | Saddam | 03/11/2025 16:12 |
| S039 | ISNAENI ZUSHA | Permintaan Edit Realisasi UJ SYOP JKT | Jakarta | software | Request | Low | Resolved | Fadli | 03/11/2025 16:02 |
| S037 | Erika | edit quantity realisasi di syop | Pontianak | software | Request | Low | Resolved | gary | 03/11/2025 13:16 |
| S036 | Erika | preview tidak muncul | Pontianak | software | Incident | Low | Resolved | Saddam | 03/11/2025 11:31 |
| S035 | Robby | Penambahan Menu Harga Di procurement dan CEO hanya input margin Di CRS | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 03/11/2025 10:04 |
| S034 | Robby | Ganti Konsep OA Kapal Maupun Truck DI sistem CRS | Head Office | software | Request | Medium | Resolved | iwan | 03/11/2025 10:01 |
| S033 | Eni | TOP di syop dan accurate OL kok tidak sama ?? | Surabaya | software | Incident | Low | Resolved | gary | 03/11/2025 08:47 |
| H032 | NADIA | Hasil Print tidak sesuai warna asli | Jakarta | hardware | Incident | Low | Resolved | Saddam | 03/11/2025 08:24 |
| S031 | Ade Restiani | printer eror | Head Office | software | Incident | Low | Resolved | Saddam | 31/10/2025 15:53 |
| N030 | Enny | Permintaan scan tagihan icon SMD | Samarinda | network&multimedia | Request | Low | Resolved | Saddam | 31/10/2025 13:33 |
| S029 | Saddam | Fitur untuk melihat deskripsi masalah pada ticket | Head Office | software | Request | Low | Resolved | iwan | 31/10/2025 11:17 |
| H028 | Eka Riyanti | PC Mengalami Gangguan | Head Office | hardware | Incident | Low | Resolved | Saddam | 31/10/2025 09:44 |
| S027 | Revaldy Budiman | Nitro Expired | Sulawesi | software | Incident | Low | Resolved | Saddam | 30/10/2025 17:28 |
| H026 | Eka Riyanti | Permohonan Mouse PC | Head Office | hardware | Request | Low | Resolved | Saddam | 30/10/2025 16:30 |
| H025 | Eka Riyanti | Permintaan Penggantian Printer Baru Admin | Head Office | hardware | Request | Medium | Resolved | Saddam | 30/10/2025 16:29 |
| S024 | FITRI AYU | Nonaktifkan Notifikasi Email ProEnergi dari Cabang lain selain cabang Palembang | Palembang | software | Request | Low | Resolved | iwan | 30/10/2025 15:44 |
| S023 | Sapril | Preview | Samarinda | software | Incident | Low | Resolved | Saddam | 30/10/2025 15:14 |
| S022 | Eni | data perubahan di syop tidak terupdate di accurate | Surabaya | software | Incident | Low | Resolved | gary | 30/10/2025 15:07 |
| S021 | Raniah | Rubah vendor PO | Head Office | software | Request | Low | Resolved | gary | 30/10/2025 14:40 |
| S020 | Raniah | Export Data PO | Head Office | software | Request | Low | Resolved | iwan | 30/10/2025 13:33 |
| S019 | widha | ACCURATE DESKTOP | Head Office | software | Incident | Low | Resolved | Saddam | 30/10/2025 13:19 |
| H018 | Rian | Printer Offline | Jakarta | hardware | Incident | Low | Resolved | Saddam | 30/10/2025 12:33 |
| S017 | Muhammad Tawfan Rifai | Akses untuk masuk ke software Autocad | Sulawesi | software | Request | Low | Resolved | Saddam | 30/10/2025 10:27 |
| S016 | Sapril | Preview Error | Samarinda | software | Incident | Low | Resolved | Saddam | 30/10/2025 10:25 |
| H015 | NADIA | PRINTER ERROR | Jakarta | hardware | Incident | Low | Resolved | iwan | 30/10/2025 09:17 |
| S014 | Eka Riyanti | Permintaan Fitur Request Mobil Operasional CRS di Sistem TDS | Head Office | software | Request | Low | Hold - Teknisi | gary | 30/10/2025 09:14 |
| S013 | Raniah | Mobile SYOP Apps | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 30/10/2025 09:09 |
| S012 | Raniah | Shipping Instruction + Shipping Instructions | Head Office | software | Incident | Medium | Resolved | gary | 30/10/2025 09:08 |
| S011 | Raniah | Request Cabang Topup Dispenser | Head Office | software | Incident | Medium | Hold - Teknisi | iwan | 30/10/2025 09:08 |
| S010 | Raniah | Forecast cabang | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 30/10/2025 09:07 |
| S009 | Raniah | Trucking Instruction | Head Office | software | Request | Medium | Hold - Teknisi | iwan | 30/10/2025 09:06 |
| H008 | gary | Printer Error | Head Office | hardware | Incident | Low | Resolved | Saddam | 29/10/2025 16:19 |
| S007 | AYUDIA | SALAH MASUK TANGGAL DI INVOICE KIRIM | Jakarta | software | Incident | Low | Resolved | gary | 29/10/2025 09:10 |
| S006 | RANIAH | Penambahan Filter Sisa Stock SYOP | Head Office | software | Request | Low | Resolved | iwan | 29/10/2025 09:03 |
| S005 | RANIAH | Add Penambahan Data SYOP | Head Office | software | Request | Low | Resolved | iwan | 29/10/2025 08:40 |
| N002 | Fadli | Gabisa print | Head Office | network&multimedia | Incident | Low | Resolved | Saddam | 29/10/2025 04:44 |